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Update problems (error updating product)
Posted: 27-Oct-2023 | 12:49AM · 12 Replies · Permalink
I have problems updating Norton and backup. Is there a e-mail address for support?
Replies
Re: Update problems (error updating product)
Posted: 27-Oct-2023 | 3:18AM · Edited: 27-Oct-2023 | 3:31AM · Permalink
Norton Official Support is via Chat or Phone. No Email support.
Support request generates a case number.
Chat Support offers save & print transcript.
~ Contact Norton Official Support ~
Please review related posts in another thread:
- https://community.norton.com/en/comment/8547107#comment-8547107
- https://community.norton.com/en/comment/8547106#comment-8547106
Maybe, share your geo-location/country.
Maybe, I can post Norton Official Support phone number, if you want?
Re: Update problems (error updating product)
Posted: 27-Oct-2023 | 3:20AM · Edited: 27-Oct-2023 | 3:36AM · Permalink
sander aavisto:I have problems updating Norton and backup.
Does Norton LiveUpdate run?
Does Norton Backup run?
Please explain "problems"?
Please post error message/error code/screen shot.
for example:
Error: (8920,208) "Norton LiveUpdate was unable to install an update"
https://support.norton.com/sp/en/us/home/current/solutions/v57189259
for example:
Message: "You have fully used your online storage. Please add more storage"
https://support.norton.com/sp/en/us/home/current/solutions/kb20100415165322EN
For Norton technical issues please include details for faster assistance from our forum Gurus and contributors:
- This is a public community. Please DO NOT post any Personally Identifiable Information (PII) such as your email address, product key or phone number
- Norton product or service name and version
- Operating system - version / build
- Norton error message / error code / screen shot
- Steps to reproduce issue
Re: Update problems (error updating product)
Posted: 27-Oct-2023 | 6:49AM · Permalink
I uploaded screenshot.
Seems that the problem is cloud backup. If I clik on "fix now" the error seen on the screenshot pops up. If I click on details then shows "internal error"
Live update runs.
File Attachment:
Re: Update problems (error updating product)
Posted: 27-Oct-2023 | 7:47AM · Edited: 27-Oct-2023 | 8:17AM · Permalink
- Norton product or service name and version
- Operating system - version / build
File Attachment: Backup error.pdf
may be related:
https://community.norton.com/en/forums/error-notice-backup
Re: Update problems (error updating product)
Posted: 27-Oct-2023 | 9:28AM · Edited: 27-Oct-2023 | 9:38AM · Permalink
W11 Home 22H2 (22621.2428)
cant find what version. Where is it marked?
Norton 360 - Classic view -> Help -> About
Norton 360 current version = 22.23.9.9
Switch between the My Norton window and Classic view
https://support.norton.com/sp/en/us/home/current/solutions/v135516915
Re: Update problems (error updating product)
Posted: 27-Oct-2023 | 10:03AM · Permalink
yes it version 22.23.9.9
Re: Update problems (error updating product)
Posted: 27-Oct-2023 | 10:42AM · Edited: 27-Oct-2023 | 10:47AM · Permalink
Sorry, all I can offer is:
may be related:
https://community.norton.com/en/forums/error-notice-backup
Did you try running Backup from Norton 360 Classic view?
You've run Norton LiveUpdate & restarted machine? and are Windows Admin user account?
You've Run Norton Autofix to detect and repair common problems
https://support.norton.com/sp/en/us/home/current/solutions/v15756942
Re: Update problems (error updating product)
Posted: 13-Nov-2023 | 12:41PM · Permalink
@sander aavisto
Please post progress.
Thanks
Re: Update problems (error updating product)
Posted: 15-Nov-2023 | 3:33AM · Permalink
Still no solution. The problem still exists. Since all the recommendations did not lead to a solution to the problem, the matter remained as it was.
Re: Update problems (error updating product)
Posted: 15-Nov-2023 | 5:03AM · Permalink
download NRnR from here:-
and RUN remove and reinstall.
This will update your Norton to version 22.23.10.10 and might solve your ongoing issue.
Win 11 Pro version 23H2, |Certified Windows PC Troubleshooter|
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