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Kudos1 Stats

Updated Chrome to Version 76.0.3809.87, Norton to 22.18.0.213

And Chrome is telling me that Norton is incompatible.  

What's up with all that?

Replies

Kudos0

Re: Updated Chrome to Version 76.0.3809.87, Norton to 22.18.0.213

Hmm, I didn't see that when I updated Chrome.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Updated Chrome to Version 76.0.3809.87, Norton to 22.18.0.213

Chrome appeared to update okay.  I checked Settings after reading opening post. 

Kudos0

Re: Updated Chrome to Version 76.0.3809.87, Norton to 22.18.0.213

I too did not see any issue when I updated Chrome.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Updated Chrome to Version 76.0.3809.87, Norton to 22.18.0.213

Hmmmm..... I updated on two more computers, and the Chrome notification was not replicated.

I guess it's just an aberration. 

But thank you to Krusty & all.

Kudos0

Re: Updated Chrome to Version 76.0.3809.87, Norton to 22.18.0.213

FWIW ~ Chat Support says: 


Hi bxx.
 b:      Hi
 R:      Welcome to Norton Support. My name is Rxx.
 R:      I will certainly help to incompatible issue. Could you please confirm your active email address and phone number?
 b:      removed
 b:      removed
 R:      Please take note of case number 39411496 for future reference. You can contact us back with this same number if this chat session is disconnected.
 R:      I would like to inform Chrome is compatible with Norton.
 b:      and yet Chrome reported incompatible...see pics here
 b:      https://community.norton.com/en/forums/updated-chrome-version-760380987-...
 R:      Please give me a few minutes.
 R:      Thank you for waiting.
 R:      In order to fix remove and reinstall Chrome.
 b:      Hmm, is "incompatible" known issue.
 b:      remove and reinstall is pita ... does "incompatible" affect Norton
 b:      Maybe Chrome will "fix" or Norton?
 R:      Yes this is know issue. Remove and Reinstall Chrome.
 R:      It will not affect Norton.
 b:      so, no fix from Chrome?
 R:      This is not the chrome issue. To compatible with Norton remove and reinstall Chrome.
 R:      I will keep this case open for you, Please get back us for further assistance.
 b:      Well, something broke on someones side. Chrome or Norton. Logical is someone would fix.
 b:      So, incompatible is just cosmetic?
 R:      I will help to escalate this case to next level. Please remove or reinstall and wait until release the new patch.
 b:      new patch from who?
 R:      New LiveUpdate patch from Norton.
 b:      Oh, so you've been told LiveUpdate patch from Norton will "fix" incompatible report in Chrome?
 R:      Yes.
 b:      Okay. I'll look for patch.....and check back in a few days if no patch.

FWIW

Kudos1 Stats

Re: Updated Chrome to Version 76.0.3809.87, Norton to 22.18.0.213

Now, I'm not seeing "Update or remove incompatible applications"

IDK

Kudos0

Re: Updated Chrome to Version 76.0.3809.87, Norton to 22.18.0.213

I've updated a 4th computer with Norton and Chrome.  No flag.  

I guess it's just an anomaly that affects a very small percentage of systems.

On the one system that flagged the 'incompatibility' -- I did not reload Norton nor Chrome -- and everything is fine.  

But I dunno..

Thanks bjm_ 

Kudos0

Re: Updated Chrome to Version 76.0.3809.87, Norton to 22.18.0.213

it's back

Kudos0

Re: Updated Chrome to Version 76.0.3809.87, Norton to 22.18.0.213

Try the new Chrome update 76.0.3809.100.

Kudos0

Re: Updated Chrome to Version 76.0.3809.87, Norton to 22.18.0.213

noghere:

Try the new Chrome update 76.0.3809.100.

.... Application "Norton Security" may not appear in all user accounts. 

Kudos0

Re: Updated Chrome to Version 76.0.3809.87, Norton to 22.18.0.213

bjm_:

.... Application "Norton Security" may not appear in all user accounts. 

by way of explanation:

I needed to Sign Out/In and cycle through my three user accounts before Application "Norton Security" appeared in all user accounts.  
YMMV

Kudos0

Re: Updated Chrome to Version 76.0.3809.87, Norton to 22.18.0.213

It's good that I'm using Mozilla Firefox.