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Kudos0

Updated to Firefox 43 now, where is Identity safe?

Well I am so cheesed off, I updated to Firefox 43 and still no ID safe, even NIS is messing about, what is going on?

Labels: Firefox 43

Replies

Kudos0

Re: Updated to Firefox 43 now, where is Identity safe?

...gave up on it, switched, it still works.

Kudos0

Re: Updated to Firefox 43 now, where is Identity safe?

azara50:  Well I am so cheesed off, I updated to Firefox 43 and still no ID safe, even NIS is messing about, what is going on?

Firefox 43 Support for Norton Toolbar 

Kudos0

Re: Updated to Firefox 43 now, where is Identity safe?

azara50:

Well I am so cheesed off, I updated to Firefox 43 and still no ID safe, even NIS is messing about, what is going on?

I'm not sure I know what being "cheesed off" means, but if it means frustrated, angry, dissatisfied, annoyed, agitated, upset, distraught or anything like that, then I am triply cheesed off.

I am cheesed off that this issue has gone unresolved for so long without Symantec offering any apologies or recompense;

I am cheesed off that Symantec's support representatives are aloof and indifferent;

And I am cheesed off at the "smoke and mirrors" replies in the Norton Community: if the questions is " … where IS identity safe?" and " …  what IS going on?," don't reply with descriptions or links to descriptions of "where identity safe ISN'T" or "what ISN'T going on."  This forum is a place to solve problems, not to attempt to conceal them.

Kudos0

Re: Updated to Firefox 43 now, where is Identity safe?

I have now updated Firefox to 43.0.4, and still no ID safe, I really think that Norton have no intention of bringing it back, meanwhile I am using the Firefox password manager, which is just as good, oh and cheesed off is an English expression for being p'd off or angry and all those things which I am about ID safe.

Kudos0

Re: Updated to Firefox 43 now, where is Identity safe?

I've been using Norton 360 for many years primarily because of Norton Identity Safe, which I used along with my Firefox browser. Just about the time that Windows 10 was released in 2015, people who use Firefox began having problems getting NIS to work. If you went to the Norton website for an answer to this problem, there was an announcement there. Basically it said something to the effect that a "soon to be released version of Firefox" was going to contain some language that would not be compatible with NIS. They said that Norton was aware of this and was working to remedy the problem by the end of October, 2015. However, the "soon to be released version of Firefox" was released around September of 2015. Sure enough, from the time this version of Firefox was released, NIS could no longer be launched within Firefox. Like many of you, I waited patiently for the Norton "fix" by the end of October 2015. Well, that "fix" never came and October came and went and there were no further communications from Norton about the matter. Here we are and it's February, 2016 and NIS still can't work in Firefox. Like many of you, I rely upon being able to use NIS to access services and sites when I'm online that require logins and passwords for security reasons. As a long-time user of Firefox, I am disappointed that they and Norton could not work together to remedy this problem. For some odd reason, NIS still works in the less-than-desirable Internet Explorer. Like it or not, and I don't like it, I have been forced to use IE as my primary browser, ending my long relationship with Firefox, so that I can continue to use NIS. I don't believe that either Norton or Firefox appreciate the severity of this problem for users of Firefox and Norton Identity Safe. I also don't believe that Firefox or Norton are very concerned about their loyal customers or user base who depend upon Firefox and NIS as a means to keep them secure when online. It is simply unbelievable to me that this matter has gone on this long without even the courtesy of explaining to us publicly whether or not either company really and truly intends to fix this problem, or even if either is presently working on a fix, which I doubt. Suddenly, we are all left with no recourse except to bring our complaints to lame sites such as this one, where we are further insulted with suggestions that do not address the root of the problem. NIS is broken in Firefox! It has been broken for months. I frankly don't care how this came to be. I simply want it fixed so that it works once again exactly as it used to. I don't need or want a cumbersome work around. I want Norton to continue to update NIS the way it did in the past so that NIS works in Firefox. Period! I presently use Norton Security with Backup because Norton discontinued Norton 360. I bought a 10-user version of NS. When my Norton subscription expires in 224 days, if the problem with NIS is not resolved with Firefox, I won't ever use a Norton product again. I'll have no choice except to find some lesser password protection that integrates with a browser the way NIS did. As for a browser, I won't use Firefox again until NIS is working in Firefox again, which probably means that I won't be using Firefox anymore. I hate the fact that I was forced to rely upon IE just so that I can use NIS. Frankly, I have never liked and I still don't like using IE. What does that leave us? Microsoft Edge?? Well, NIS doesn't work with Edge either, so that closes the book on that question. Now, some people have made negative comments about those of us who have used NIS in Firefox for placing so much emphasis on NIS. Well, I guess that these folks have never used NIS and so they don't understand why it's important. As for Firefox and Norton, I only have one last thing to say to each of you, besides "THANKS for ignoring us"! And that would be, FIX THE DAMN PROBLEM and stop treating us, the folks who use your products, as though we don't matter. You've both disappointed me and a great many others as well.

Kudos0

Re: Updated to Firefox 43 now, where is Identity safe?

Hello

Please read this thread especially starting with Mr. Gibbons posts. I can't think of his first name now.

https://community.norton.com/en/comment/6896911#comment-6896911. This thread is about FF 44 and Norton. Users like yourself have tried their FF versions with their Norton products and they say that the vault does work with Firefox, not perfectly yet, but it is working well enough that they can manage using firefox with Norton again. Please look around for more current threads and see what other users have to say before getting so upset about things.

This Forum is a peer to peer one. That means most of the posts are made by your fellow users who try to help each other to fix their issues. Even the Gurus who you see posting in the Forum a lot are your fellow users who try to help also. We are not Symantec Employees, but are Volunteers who try and help and have contact with some of the Norton Employees. I, for one, do my best to get Symantec to complete this long time project and to inform the users of their products of what is happening. I can assure you that the Norton Team involved in working on this project are in deed working on it. I know that you don't want to hear me telling you these things, so I will stop now. I just have to say this. When this project started for Norton, the Employees involved with the project did say upfront that it is a difficult project and that it will take several months and during this time there wouldn't be further announcements until the next phase of the project would be completed. That does not mean that no work is being done. There is now partial compatibility of Norton with FF 44.  Please read at least from the 2nd page of that thread which has comments by some of your fellow users of Firefox.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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