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Kudos0

Updates

According to the Family website, 3 of our computers are not up to date on Norton Family.  We have Norton Premier so why isn't this updating via the live update feature there?  When I have it check for updates, it says there are none.  I also can't figure out how to tell what version of Family is currently on my computer.

Replies

Kudos0

Re: Updates

Hi sharieg,

First please go to the three PCs and check the version of Norton Family on them.  The latest Norton Family updates to Windows client is 3.6.1.44.  To find if you have the latest version, please click the Norton Family icon in the system tray and select “About Norton Family”. 

Norton Family's updates are sent to users via Automatic LiveUpdate.  When the update is available to your machine via LiveUpdate, you will see a small popup on the screen and ask user to reboot device to make the program install successfully.

As why they are not updated, it's possible the PCs haven't been rebooted yet, so please reboot them to see if this helps to update.

If you still don't have the latest version after reboot, please log onto your Norton Family online account, then scroll down to the "All Devices" section and click the button "Add Device" which is located at right hand side in the section.  Then install Norton Family on the three monitored PCs individually.

As for your comments "When I have it check for updates, it says there are none", I think you were checking the update option for Norton Security (I mentioned how Norton Family gets updated earlier).   Norton Security and Norton Family are two different programs and they get updated differently.  You get the Norton Family Premier version as it is given to the Norton Security Premier version (or other premier versions) users for free.  The are combined together to make user's initial installation easier.

Thanks

Katie

Thanks Katie
Kudos0

Re: Updates

I don't have a Norton family icon in the tray, only the Norton 360 icon.

Computers have been rebooted.

I keep having problems with Norton password manager on one computer so I am using the removal tool and reinstalling Norton 360.  I'll see if that also helps with the Norton Family version when it is installed.

Kudos0

Re: Updates

Uninstalling and reinstalling Norton 360 did not solve the Norton Family out of date issue.

Kudos0

Re: Updates

You can reinstall Norton Family on the three PCs by following the steps below:

Please log onto your Norton Family online account, then scroll down to the "All Devices" section and click the button "Add Device" which is located at right hand side in the section.  Then install Norton Family on the three monitored PCs individually.

For details: https://support.norton.com/sp/en/us/norton-family/current/solutions/v919...

Thanks

Katie

Thanks Katie

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