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Kudos0

Upgrade my PC

Hello

I have NIS 2010 installed now(all 3 licenses is used)

I am to upgrade my PC (new motherboard,CPU memory)

how do I do with NIS?

Is only to install and give same serial number again?

How do I save my logins or export /import them ?

Sven Åke

Replies

Kudos1 Stats

Re: Upgrade my PC

I think replacing the motherboard would be the same as getting a brand new computer, which would mean that you can't use the same license again. The computer case is not what the license is tied to.

Kudos1 Stats

Re: Upgrade my PC

Hi Sven,

First, uninstall NIS 2010 from your computer, that way you can keep your licence; you can read this document to see how to save your logins (Identity Safe data) before removal:

http://service1.symantec.com/SUPPORT/nco.nsf/0/e5a44e06f97b3f89882572260060120f?OpenDocument&seg=hm&lg=en&ct=us

Then proceed in the following manner:

After removing NIS 2010 and upgrading your computer, download and save the latest and full NIS 2010 installation package to your computer from this link:
http://www.norton.com/nis10

You will also need your Norton product key in order to activate Norton 2010; during activation, your subscription days will be picked up automatically by Norton. You can fetch your product key from your Norton account:
http://www.mynortonaccount.com/
You can also find your product key on the CD sleeve.

During activation, a notification may pop up saying that you have exceeded the number of allowed activations. If this happens, please contact Symantec Customer Support, and they will reset your activations for you. You can chat with them for free over here:
http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs

Please tell us how it goes - thank you :-)

Your Norton Ladybug.
Kudos0

Re: Upgrade my PC

Thanks

I will try this later, but I think I have all info I need

Sven Åke

Kudos1 Stats

Re: Upgrade my PC

Hi zacken542:

I can tell you from past experience that when your motherboard changes, the Norton installation will trigger a query about using too many activations.  Just talk to customer service chat and they will sort it out for you.

http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain

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