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Kudos0

Upgrade to Security Deluxe from 360 Premier

Can I deactivate my current subscription and activate a new subscription for Security Deluxe?

My current subscription doesn't end until 7/8/2019. If I cancel 360 Premier is it prorated and applied to Security Deluxe?

I tried the Norton CHAT and kept getting disconnected after 3 minutes of waiting.

Replies

Kudos0

Re: Upgrade to Security Deluxe from 360 Premier

Welcome. Did you use this official link ?  http://norton.com/chat

If still no go, you can contact them also via Twitter.   http://twitter.com/nortonsupport

If still no good, please advise, and one of us can ask a Norton Admin to reply to your post.

Windows 10 Home X64 Norton Security Premium---Current
Kudos1 Stats

Re: Upgrade to Security Deluxe from 360 Premier

When you do contact support, you need to decide if you want to use the backup feature that you had in 360. If you do, you need to move to the Norton Security Premium version. That is the only version with the backup feature. If you do not need this, then you can switch to the Deluxe version.

Support will be able to arrange something that will include the remaining time on your current subscription.

Things happen. Export/Backup your Norton Password Manager data.