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Kudos0

UPNP alerts

We've just installed Norton Family on the kids machines and I'm trying to suppress an alert. The blocked website alert comes up with: http://unifi:8080/upnp Which is the UPNP port of our home router (Unifi). I've been trying to add that address to the allowed websites but it errors out with invalid address. How can I suppress these alerts either by allowing UPNP to the router or adding the url above to the whitelist

Replies

Kudos0

Re: UPNP alerts

Hello dalben. Remove and reinstall your Unifi package software, make sure you reboot the system before reinstallation. It sounds as though Unifi thinks it has been orphaned on another installation. Let us know if this helps.

Cheers

"From DOS to Windows 10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 20H2 / build 19042.630 / N-360 Deluxe 22.20.5.39 / Norton Core v.200827_317 on Android 2.28.01 / Opera GX LVL 2 (core: 71.0.3770.310) w/Chrome Extensions
Kudos0

Re: UPNP alerts

There is no unifi software installed on the client.  Ubiquity Unifi is the brand/model of my home WiFi router and Access Points. 

Kudos0

Re: UPNP alerts

I see, the article I looked at suggested Unifi as an endpoint/adapter with its separate software. Is this your model or something similar? Check your network setting in the router setup for UPNP being enabled on the WAN. You can also give NF support a shout for faster assistance.

Cheers

"From DOS to Windows 10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 20H2 / build 19042.630 / N-360 Deluxe 22.20.5.39 / Norton Core v.200827_317 on Android 2.28.01 / Opera GX LVL 2 (core: 71.0.3770.310) w/Chrome Extensions
Kudos0

Re: UPNP alerts

Might be a different Unifi.  Definitely not an endpoint or adaptor.  https://unifi-sdn.ui.com/

Kudos1 Stats

Re: UPNP alerts

Hi Dalben,

We are investigating on this issue and will keep you posted.

Thanks,

Manoj Kumar

Kudos0

Re: UPNP alerts

Hey Manoj, Any update? There's alerts are really annoying to the point I'm considering disabling Norton famil
Kudos1 Stats

Re: UPNP alerts

Hi Dalben,

Based on our investigation, we have posted a fix to production. Soon once your PC is updated with the latest configuration these alerts will get suppressed.

If the issue still persists, we would like to take a remote access to your machine which should help our investigation further.
Sent you a private message with regard to remote access to your machine.

Thanks,

Elavaarrkuzhalee M

Kudos0

Re: UPNP alerts

When this be pushed to production? These alerts are still coming in thick and fast from my kids windows PCs
Kudos0

Re: UPNP alerts

Hi Dalben,

We would like to take remote access of your machine to investigate this issue further.
Have sent you a private message for the same.
Kindly reply your convenient time for the remote session through our private message.

Best regards,
Norton Family team.

Kudos0

Re: UPNP alerts

Hi Dalben, 

It was great to have a remote session with you to investigate the problem and it appears that the issue is fixed now. I had sent few private messages to confirm the same. We are assuming that the issue is resolved and you are no longer receiving these alerts.

Thank you

Kudos0

Re: UPNP alerts

I turned off the email filter I was using to autodekete these alerts. It's still happening. Website Blocked Hi xxx, Xxxxxx has attempted to visit the following Website(s) that belong to the block Website categories: unifi (Category: Uncategorized) image 18 May, 2019 2:56 PM image xxxxxcc_Win10 For more details, sign in to the Norton Family website or mobile app and click or tap Alerts.
Kudos0

Re: UPNP alerts

Hi Dalben,

We have sent you a private message requesting for a remote session to further investigate this issue.

Kindly reply us via private message your convenient time for us to analyse this issue completely.

Thankyou

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