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Kudos0

URGENT HELP NEEDED - BEX error on Norton itself

Hey everyone, as of now I can no longer open Norton Internet Security Online without it crashing. I am running Windows 7 Home Premium, 64 bit. Here are the details that show up with the error, thanks for any help:

Problem signature:
  Problem Event Name:    BEX
  Application Name:    NIS.exe
  Application Version:    13.0.2.6
  Application Timestamp:    55772924
  Fault Module Name:    MSVCR110.dll
  Fault Module Version:    11.0.51106.1
  Fault Module Timestamp:    5098858e
  Exception Offset:    0009f979
  Exception Code:    c0000417
  Exception Data:    00000000
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033
  Additional Information 1:    5a0b
  Additional Information 2:    5a0b43e2a3773a4304af69049c287c53
  Additional Information 3:    93fa
  Additional Information 4:    93fa589b722a058c4bc7907d3060b4bb
 

Replies

Kudos0

Re: URGENT HELP NEEDED - BEX error on Norton itself

Hello erin7tf

You can try using the Norton Remove and Reinstall Tool and see if that helps.

https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

www.norton.com/nrnr

Please read the warning paragraph first

Please let us know if that helps.

If not, then we will continue to try and help.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: URGENT HELP NEEDED - BEX error on Norton itself

I actually can't use that, because my Norton Internet Security is actually provided by my service provider (that uses remote control of my computer to install it), so it's really not an option for me. I would appreciate any support not involving reinstallation. Thanks!

Kudos0

Re: URGENT HELP NEEDED - BEX error on Norton itself

Hi,erin7tf. You probably should contact your ISP, if you don't wish to reinstall.

Windows 10 Home X 64
Kudos0

Re: URGENT HELP NEEDED - BEX error on Norton itself

I cannot reinstall independently, they have to remote control my computer for that to happen and that takes hours. In addition, they do not offer technical support for the antivirus, only provide it. Are there no other solutions beyond reinstallation? I am worried my computer might be infected.

Kudos0

Re: URGENT HELP NEEDED - BEX error on Norton itself

Maybe our Comcast guru can help with your issue. @yank

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: URGENT HELP NEEDED - BEX error on Norton itself

Waiting for yank to respond. Regardless, I would appreciate anyone who knows of other solutions beyond reinstalling, right now I'm using my computer without antivirus and it is very frustrating. I am pretty sure by now that my computer is infected, I have recently formatted it, yet it is becoming very slow. 

Kudos0

Re: URGENT HELP NEEDED - BEX error on Norton itself

Hi erin7tf,

I have never heard of a situation where your ISP has to log onto your system in order to install/reinstall a Norton product. 

Perhaps if you tell us your ISP we could attempt to do some research and help you further.

It is difficult to do any troubleshooting of the Norton installation if you can not open the product, so the usual attempts to run LiveUpdate, run Get Support, etc on the product are useless.  Not sure if trying SAFE Mode may produce any help. 

Sorry I couldn't be more help now - but am looking forward to your reply and there's always the possibility we can ask Norton for assistance, once we have more info on your ISP and also the situation.

Kudos0

Re: URGENT HELP NEEDED - BEX error on Norton itself

My ISP is Netvision, I live in Israel. Should I attempt to open Norton on safe mode? If it works, what should I do then?

Kudos0

Re: URGENT HELP NEEDED - BEX error on Norton itself

Also, my computer freezes and I have to shut it down, so now I am 100% sure my computer is infected 

Kudos0

Re: URGENT HELP NEEDED - BEX error on Norton itself

This is actually a Windows error. Norton just happens to be the lucky program that got nailed by it in this case. You can view some more detailed explanations (as well as a possible fix; ...in the instructions on the official Microsoft support site, here:

http://answers.microsoft.com/en-us/windows/forum/windows_other-windows_programs/problem-event-name-bex-error-message/cf5baf73-0877-4070-abfb-a2c3a17a9e10 (link is external)

https://community.norton.com/en/comment/5557273#comment-5557273 

Kudos0

Re: URGENT HELP NEEDED - BEX error on Norton itself

bjm, in the Norton forum, no solution was found, and the guy just decided not to use Norton. I also can't use the solution offered on the Microsoft forum, becuase I have 64 bit. Ugh. Is reinstalling my best bet?

Kudos0

Re: URGENT HELP NEEDED - BEX error on Norton itself

Hello

It might be difficult getting help from the ISP in Israel, since Passover started last night and lasts for 8 days. However, in Israel, only the first day is celebrated, I believe.

The problem module seems to be  MSVCR110.dll. That has something to do with visual studio. There seems to be many versions of it.

I would suggest that she go to one of the free malware removal sites and have them check her Windows installation. Perhaps they can replace that ..dll with the proper one. I assume she had the Israeli form of Windows.. Just a guess on my part, at least they can also tell if she is infected and if the infection damaged that .dll.

Please see this link for an up to date description of these sites plus the addition of a newly listed site formed by one of our successful malware remover users. The new site is listed first in this link.

https://community.norton.com/en/forums/malware-removal-forum-recommendations




 

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: URGENT HELP NEEDED - BEX error on Norton itself

erin7tf,

From the translation that bjm_  provided above, it doesn't sound like you need a remote session to install.

"How do I install?

 Installation is very simple: after entering the service you will receive by email a download link,
 When the download is follow the instructions and install the software yourself easily and without the need for an installer."

Accepted Solution
Kudos0

Re: URGENT HELP NEEDED - BEX error on Norton itself

Hey everyone, managed to get a hold of a support rep from the ISP, who solved my issue. Thanks.

Kudos0

Re: URGENT HELP NEEDED - BEX error on Norton itself

 Good news!

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