• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Used Norton Power Eraser and now windows will not boot..at all

Computer: Toshiba Satelite L505D-S5983

OS: WINDOWS 7 32bit?

The other day I noticed that I had the redirect malware/virus on my laptop. Norton 360 couldn't see it so after reading up on the net, I tried Power Eraser and then deleted my cookies, temporary files, etc. That seemed to work. The next day the problem was back so I attempted to use Power Eraser again. It said it had to reboot my computer so I agreed but it never fully booted back up and won't now, no matter what I do. All I get is the inital flash of Toshiba logo with Press F2 for setup or F12 for boot menu, then black with blinking cursor. That's it. I can't even boot it up in safe mode and I have no recovery disk, though one is on the way.

Is there any way I fix this without the disk? Everything is stored on that laptop and I have no idea how long Toshiba takes to send a new disk or if that will work. And yes, I realize I'm a dum dum for following instructions for someone else's problem. Thoroughly chastized.

Replies

Kudos0

Re: Used Norton Power Eraser and now windows will not boot..at all

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient.   I am  trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update.  I use the boards in reverse to what is seen

Please do not run any tools unless instructed to do so. 

  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
  • If I ask a Question just answer it, don't run anything unless it states.
  • Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

Please read every post completely before doing anything. 

  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )

  • Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

 

Do you have a Flash Drive??

Quads

Kudos0

Re: Used Norton Power Eraser and now windows will not boot..at all

I do have one. It has 1gb free but other files on it. I assume it doesn't matter if there are other files? And thank you for taking the time to help me.

Kudos0

Re: Used Norton Power Eraser and now windows will not boot..at all

Read Slowly and all of it.

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/  Download the 32 bit version


Transfer it on to the Flash Drive

Enter System Recovery Options

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.


On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

 

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your portable hard drive
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive.  restart the system and load Windows Pleaseattach the log in  your reply back..

Quads

Kudos0

Re: Used Norton Power Eraser and now windows will not boot..at all

I just tried exactly what you said but it's not responding to F8 at all. It continued to the blank screen with blinking cursor.

Kudos0

Re: Used Norton Power Eraser and now windows will not boot..at all

even if you repeat over and over pressing F8 at the beginning??

Quads 

Kudos0

Re: Used Norton Power Eraser and now windows will not boot..at all

I've tried pressing and holding as well as tapping repeatedly and it does nothing.

Kudos0

Re: Used Norton Power Eraser and now windows will not boot..at all

Are you able to burn CD's somwhere, another PC / Laptop

Quads

Kudos0

Re: Used Norton Power Eraser and now windows will not boot..at all

I can burn on this desktop but don't have any cds to burn onto at the moment. Could buy some later today though.

Kudos0

Re: Used Norton Power Eraser and now windows will not boot..at all

Well there is then nothing I can do you have no Recovery Enviroment, no CD's to create a PE disc, so other programs can be run.

Quads

Kudos0

Re: Used Norton Power Eraser and now windows will not boot..at all

I appreciate your taking the time to try to help me. I can go and buy the cds if you could give me the instructions on making a PE disk. I don't want to waste your time but if there's a chance I could get access to my files, it would be greatly appreciated.

Kudos0

Re: Used Norton Power Eraser and now windows will not boot..at all

I will once you have the CDs

Quads

Kudos0

Re: Used Norton Power Eraser and now windows will not boot..at all

Thank you. I will get them today and post as soon as I have them.

Kudos0

Re: Used Norton Power Eraser and now windows will not boot..at all

Have 5 blank cd-rws and awaiting your instructions.

Kudos0

Re: Used Norton Power Eraser and now windows will not boot..at all

Download  hxxp://oldtimer.geekstogo.com/OTLPENet.exe    to your desktop  (change the xx to tt)

Ensure that you have a blank CD in the drive

Double click OTLPENet.exe and this will then open imgburn to burn the file to CD for you ready.

Quads

Kudos0

Re: Used Norton Power Eraser and now windows will not boot..at all

Burn complete.

Kudos0

Re: Used Norton Power Eraser and now windows will not boot..at all

Now you boot the CD on the Computer startup  to load the CD and Not the Hard Drive.

Once you get the OTLPE desktop (looks like XP, but with the Reatogo desktop once loaded insert the Flash Drive with FRST on it then find FRST and start FRST and scan creating a log.  FRST.txt

 

Quads

Kudos0

Re: Used Norton Power Eraser and now windows will not boot..at all

Ok, Quads. I think I'm going to have to apologize to you. I just inserted the cd into laptop and the screen is dead. Not a flicker even though I can hear bits whirring around inside. Think it's time to haul it into a repair place to fix or retrieve files. I really really appreciate you taking the time to help me and I'm sorry if I wasted your time.

This thread is closed from further comment. Please visit the forum to start a new thread.