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Kudos0

Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

Hello Office Users

Can you please post in this thread the details of your Office and Outlook Anti-Spam Issues.? Please include Norton version, Office version, Outlook version, when this Issue started, any error messages and screen shots if possible. Please keep this thread on topic. Please include any other pertinent information about Office Issues.. Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Labels: AntiSpam

Replies

Kudos3 Stats

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

I have this problem with Norton and Outlook. 

Norton 360 Version 22.5.0.124

Microsoft Office Professional Plus 2010

Microsoft Outlook 14.0.7151.5001

Norton is no longer filtering out Spam emails from Outlook. They all just show up in my Inbox. I have to click "This is Spam" for each and every one, but even when I do this, new spam messages from the same sender still go into my Inbox.

This started with the new version of Norton that automatically updated on my system about 2 or 3 days ago.

Kudos1 Stats

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

NSwB v22.5.0.124
Microsoft Office Professional Plus 2010 Suite (32-Bit & 64-Bit installations, both affected).
Microsoft Outlook 2010 Version 14.0.7151.5001 on all installations (all current MS updates applied to all installations).
Windows 8.1 (32-Bit & 64-Bit installations) & Windows 7.0/SP1 (32-Bit & 64-Bit installations) (all MS updates applied).

Issue began: Upon installation of v22.5 (all sub-release variants).
Symptom: Very slow transacting with (any) mail server via SMTP/POP and/or via Outlook Live services connector.
Error Message(s): None
Workaround (part-1): Disable Anti-Spam within NSwB Settings.
Workaround (part-2): Disable Norton AntiSpam Outlook Add-In in Outlook (in Options/Add-Ins/Manage).
Registered Add-In Path: "C:\Program Files (x86Norton Security with Backup\Engine\22.5.0.124\MsouPlug.dll"

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

I also have this problem with Norton and Outlook. (I just copied jeremyers1 post and made minor edits, but the basics are the same)

Norton 360 Version 22.5.0.124

Microsoft Office Professional Plus 2010

Microsoft Outlook 14.0.7151.5001 (32-bit)

Norton is no longer filtering out Spam emails from Outlook. They all just show up in my Inbox. I have to click "This is Spam" for each and every one, but even when I do this, new spam messages from the same sender still go into my Inbox.

This started with the new version of Norton that automatically updated on my system about 2 or 3 days ago.

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

I have this problem with Norton and Outlook. 

Norton 360 Version 22.5.0.124

Microsoft Office  2010

Microsoft Outlook 14.0.7151.5000

Norton is no longer filtering out Spam emails from Outlook. They all just show up in my Inbox. I have to click "This is Spam" for each and every one, but even when I do this, new spam messages from the same sender still go into my Inbox.

This started with the new version of Norton that automatically updated on my system about 2 or 3 days ago.

I seem to recall the Antispam worked briefly.

The Norton addin is active and enabled in Outlook.

I've tried the disable/enable Outlook client in N360 trick with no success.

I do have the Norton tab on the toolbar.

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

I also have this problem with Norton and Outlook.

Norton Internet Security 22.5.0.124

Microsoft Outlook 2013

Windows 7 64 bit

Norton is no longer filtering out Spam emails from Outlook. They all just show up in my Inbox. I have to click "This is Spam" for each and every one, but even when I do this, new spam messages from the same sender still go into my Inbox.

This seemed to start when I got a new computer about a month ago.  I've tried the disable/enable Outlook client trick which seemed to work until I restarted my computer.

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

I am using Thunderbird 38.0.1 on a windows 7 machine and Norton Security.  My AntiSpam stopped working a few days ago.  It appears that the spam messages usually prefaced by "Norton Antispam" marker have gone into the ether and not to my junk folder where they have always appeared.  Has a Norton or Thunderbird setting been changed in any of the recent updates?

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

My issue was resolved overnight.  Most likely via Liveupdate. Antispam now working.

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

A week ago, I reverted to the old version of Norton (which worked fine). 

Before I update, can anyone else confirm that the Live Update last night fixed this issue?

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

I didn't fix my issue (very slow mail server transactions) ...

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

Hello

The Patch which came thru this morning via Live Update was a Browser Add-On which is supposed to fix the Auto-Fill-In with the toolbar in the Browsers. I don't know of any fix yet for the Anti-Spam issue. I have heard that you should try it using a Windows Administrative Account and see if that helps any. I personally don't use the Anti-Spam filter since I use the one from my ISP and just delete the ones that do make it into my Inbox. As a result, I can't test the feature. I do see however that I am still getting Anti-Spam updates thru Live Updates even though I have Anti-Spam disabled in NS Settings.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

NOT acceptable. Why should I PAY to use YOUR product, only to have to switch from using another product I have PAID for and enjoy because of your coding insufficiency???
As of this morning, after the update, it still does not work. Even tho it is months till my renewal, I have started shopping for a new product. And I have has Norton since 2004!.

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

Anti Spam USED TO work in Outlook. Since the update to Premier, it no longer works. As of this morning, after the update, it still does not work. Even tho it is months till my renewal, I have started shopping for a new product. And I have has Norton since 2004!.

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

Hello MsRowdyredhead

Can you please give us the details of your Outlook and Office versions?. Also your Norton product and version ? Operating System and service pack is also needed.

For any one else, we need details about the issue, not just it isn't working. There are different products, versions of Office and Outlook. We need to know all the different variables in order to reproduce the issue. This information is needed in order to come up with a fix.

Just saying that Outlook isn't working with Anti-Spam isn't good enough. Sorry about this issue. Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

I’m running Norton Security version 22.2.0.31 under Windows XP SP3. I have Microsoft Outlook 2003 which previously integrated with the anti-spam part of NS, flagging spam messages and then automatically moving them to a specified spam folder.

This no longer works.

Incoming spam isn’t recognised as such. I’ve checked many examples – my “blocked list” contains lots of entries but e-mail from blocked addresses still gets through. It isn’t flagged as spam and so it doesn’t go into the spam folder. I have to do that manually by pressing “This is spam”.

I’ve tried disabling and then re-enabling the client integration, but it makes no difference. I’ve been onto Norton Help 4 times. Each time I have to explain the problem all over again and their response is always that I should try disabling and then re-enabling client integration.

I tell them that doesn’t help so they take remote control and do it for me. Of course it still doesn’t work. They say, ah, well, try it for a few days. I have, several times, no good.

Anti-spam is an important part of Norton Security, and for me it just doesn’t work. Can anyone offer any advice ? Thanks.

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

I have the same problem.

Norton Internet Security 22.5.0.124

Microsoft Outlook 2010

Windows 7 64 bit

Im waiting for any patch to resolve this problem.

 

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

Windows 8.1 64-bit
Outlook 2013: 15.0.4727.1000
MSO: 15.0.4727.1003 32-bit
Norton Security: 22.5.0.124

I'm using two very old e-mail address, and am getting 1,500+ spam messages per day on each account. Norton 360 was doing fine at finding and moving the SPAM e-mails.

Norton Security is failing miserably.

I've uninstalled Norton Security using the removal tool.  I've deleted and re-added the email accounts from Outlook. I've deleted and recreated the e-mail accounts on my web server. I've done just about everything I can, to no avail.

Obviously this is incredibly frustrating. I'd love to delete those two account permanently, but they are being used for too many active things.

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

avjohnnie:

I didn't fix my issue (very slow mail server transactions) ...

@avjohnnie, can you quantify that? Exactly how slow are things? How quickly did they go before, or how quickly do you expect them to run? Any details are appreciated, thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

Thank you to everyone on this thread for reporting their details. I'd like to clarify the situation that you're seeing. When you go into the Norton product, to the Settings > AntiSpam, the feature is turned ON? I know, it's one of those things that sounds insulting, but it might be that, after the update to 22.5, this setting to be ON might have been turned off.

Also, under Client Integration, your email client is listed, and the setting is ON? It's another similar situation as above, and I just want to be sure these are enabled before we start digging deeper. With those enabled, if you close the email client, are they functional again? If you reboot, are they functional again?

Another helpful bit of information - which product you had before. Was it NIS or N360? Was it version 20.x or version 21.x? If you have that information, that would help us in narrowing down the cause of the issue. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

I had N360 before, updated to whatever the latest version was - I can't check because it's gone :)

I did use the Norton Removal Tool and uninstalled Norton Security 2015 completely. I even ran it twice. Then reinstalled and my anti-spam still isn't working correctly.

It's definitely turned on for Outlook, and I've verified the existence of the "add-on" in Outlook. I also got the Outlook message that the add-on was causing Outlook to start slowly (7.6 seconds), and would I like to disable it.. of course I did not.

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

@fusionx22 - thanks for the quick response. Can you post a screenshot of how things look in Outlook with the addon enabled? Any grayed-out settings? Are you able to use it at all? Is the problem that the AntiSpam addon isn't processing the spam anymore, or are there other issues? Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

Hmmm.. it won't let me add a screen shot in jpg.. says only .txt, .pdf or .zip. I'll zip them.

k - added the zipped images of the Anti-Spam configs (both) and the Outlook Add-ons screen.

It flags and moves some messages, and not others. I don't see any rhyme or reason for it. It's ignoring some e-mails that have definitely been tagged as Spam messages before. I haven't verified the sending addresses, however, though the e-mail content is the same. My "Allowed List" is blank, and the "Blocked List" has many, many addresses - probably 4- 5,000, though it's hard to estimate.

My e-mail accounts are all pop3, on standard ports (110 and 25), with nothing "weird" going on.

Ok.. that was a crazy way to add images.. but, ok. That's done now too.

File Attachment: 
Kudos1 Stats

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

Folks,

I did a chat session with Norton on this situation a few days ago.  We turned off the Anti-spam, rebooted the computer, turned it back on, then it worked...for awhile.  Then it stopped.  So, I did the same thing again (turn off anti-spam, reboot the computer and turn it on again) and it worked again...for awhile.  Can't tell why it stops flagging and handling spam e-mail.

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

I will re-submit the following to make sure you have all the info collected to figure this out, because it is getting a bit annoying to have to manually tag e-mails as spam.

----------------------------------------

Norton 360 Version 22.5.0.124

Microsoft Office Professional Plus 2010

Microsoft Outlook 14.0.7151.5001 (32-bit)

Norton is no longer filtering out Spam emails from Outlook. They all just show up in my Inbox. I have to click "This is Spam" for each and every one, but even when I do this, new spam messages from the same sender still go into my Inbox.

-----------------------------------------

As I mentioned in my most recent post, I chatted with Norton support a few days ago.  The technician turned off anti-spam, then rebooted the computer, turned anti-spam back on, and it seemed to work for awhile.  But it stopped working after a day.  So, yesterday, I did the same thing, and it worked for awhile.  I have no clue as to when it stops working.  The anti-spam feature is still ON, but it doesn't seem to want to continue to work.

Help, please!

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

Tony_Weiss:
avjohnnie:

I didn't fix my issue (very slow mail server transactions) ...

@avjohnnie, can you quantify that? Exactly how slow are things? How quickly did they go before, or how quickly do you expect them to run? Any details are appreciated, thanks.

Hi Tony,

I have my Outlook2010 configured to transact against five different email accounts, four of which are POP/SMTP (non-encrypted) with one service provider.  These accounts are configured in Outlook to retrieve message headers only (until such time as I set a subsequent transaction request within Outlook to retrieve or delete the actual message body associated with the header - from or off the remote mail server). The fifth email account is a MAPI account interfaced via the Microsoft Live Services connector module (aka the Microsoft Outlook HotMail/LiveMail connector). The MAPI connector interface transacts in (near) realtime against the Microsoft Services servers (as is its nature of operation).

With the exception of a (then documented) problem with the Norton Outlook Add-on several years ago, (possibly v18 or v19 NIS) - I don't now recall for certain which, the Norton AntiSpam addon releases have (for me) been very trouble free - until the latest v22.5 - .120 and .124 releases.

All of my systems (currently protected by NSwB) have Outlook2010 installed - all of them exhibit the exact same speed issue with the current .124 variant installed.

If I revert any of these systems back to the v22.2.0.31 version, the normal functioning of the associated Norton Outlook plugin is fully restored.

All that background now said -
With v22.2.0.31 in place, it takes Outlook (on any of my systems) a total of 2 to 3 seconds (or less) to transact against all 5 email service accounts, this with the AntiSpam filtering function fully enabled and the Norton Outlook Add-on enabled (within Outlook).
With v22.5.0.120 or v22.5.0.124 in place, it consistently takes Outlook (again, all systems) a minimum of 3 to 5 minutes to complete the same transaction with the aforementioned Norton functions fully enabled.
With v22.5.0.120 or v22.5.0.124 in place, and all Norton AntiSpam functions disabled, the transaction time is reduced to something under 2 seconds total.

My solution (until a fix is made) has been to completely disable Norton AntiSpam (within NSwB Settings) and also disable the Add-on (with Outlook).

An aside observation affecting several of my customers (all of which using Outlook2013/360) is a hang & crash of the Norton Outlook Addon (if AntiSpam is enabled in their upgraded Norton NIS product) upon Outlook startup. Outlook recovers from the condition by self-disabling the Norton Add-on.  Note too that there was forum visitor today reporting the same plugin crash event...

https://community.norton.com/en/forums/norton-anti-spam-addin-outlook-2010

Thanks for following up on this Tony,
John

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

I haven't taken much notice of my Outlook and Norton as in the past couple of months I have received very little Spam and it is usually delivered to the Bulk Mail folder of Outlook.

My Outlook email Account is used for only a particular reason. Up until a few months ago I was receiving upto 100 spam emails each day. It took a while but these were gradually being directed into the Junk email folder, I have two of them Junk email and Junk email 1. Most of the redirected email went into the Junk email folder and a very few into the Junk email 1 folder. There is a Norton tab in both copies of Outlook.

I currently have two computers with Norton and Outlook installed:

1. Surface 2 Pro - Windows 8.1; Outlook 2013 (15.0.4727.1000); Norton 360 (22.5.0.124)

2. Toshiba laptop - Windows 7 Ultimate Update 1; Outlook 2010 (14.0.7151.5001); Norton 360 (22.5.0.124)

At the moment only a small amount of spam email is being received most of it being directed to the Bulk mail folder and a few into the Inbox.

Since having N360 installed initially 21.x.x.xxx now the current version Spam has never been directed to the Junk folders. It is slightly complicated as when the Spam emails were being directed I was using only the Surface which at the time had NIS v 21.x.x.xxx installed.

On both devices under Settings-AntiSpam-Client Integration the Norton AntiSpam slider is green and On. There is Register Addin in blue next to the slider.

In both versions of Outlook under Options-AddIns-Com Addins the Norton AntiSpam Plugin is shown under Active Application Add-Ins.

Michael

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

Hi Michael,

Is any of the Spam (that's makes its way automatically to your Outlook's Bulk/Junk folders) being tagged with the Norton Spam Filter designation (in the message subject header)?  If it's not, my guess would be that it's actually the built-in Outlook AntiSpam filtering that's mostly responsible for the detection and redirection (to bulk / junk) you're observing.

Cheers!
John

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

hi John

At the moment Spam emails arrive in either the Bulk Mail Folder of Outlook or the Inbox. No Spam is diverted to either of the Junk email folders.

I believe the Junk email folder is connected to Outlook and Junk email1 folder is connected with Norton.

When I purchased the Surface I already had N360 installed on three devices as I was away from home long-term at the time I bought and installed NIS onto it. At expiry of NIS I uninstalled N360 from the 10 y/o laptop I had and installed N360 onto the Surface. This was done by Uninstall via Windows control Panel then running the NRT. I had to then uninstall N360, as it wasn't working properly, by the same method then reinstalling it since when I have had no problems with the general working of N360 on any of my devices.

Spam emails were only diverted to either of the Junk email folders whilst I was using the Surface with NIS (21.x.x.xxx) installed, no Spam has been diverted since N360 (21.x.x.xxx) or (22.5.0.124) has been installed. If I remember correctly emails diverted to Junk email had no mention of Norton and those diverted to Junk email1 had Norton at the top of the email. 

Michael 

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

Thanks for the great info. Our team is looking into this issue. I may be hitting you up for follow-up info, if anyone is willing to help. Thanks again.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

If the installed Norton product does the spam detection (as opposed to something else doing it), and regardless of the folder location where the message ultimately ends up within the client email program's message storage hierarchy, the spam message itself gets tagged (in it's subject line with an inserted additional text phrase) indicating that it was the installed Norton product's anti-spam filter that did the spam detection job on that message.  As for the "message moved to folder" auto-routing behavior, that can be done with most email clients using the client's built-in message filtering rules processor with the responsible rule basing its actions on some particular criteria matching the newly received message.

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

Thanks for the response, I'll be pleased to move my post, but how do I do that ?

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

martike:

Thanks for the response, I'll be pleased to move my post, but how do I do that ?

Hi martike,

You don't have to do it yourself. It will be moved by the Forum's Staff following Floplot's notification.

All the best.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

Hi,

I have sent you all private messages with the instructions to collect logs, and I've included the upload location details, as well. Please check your inbox when you find time.

If you're experiencing this issue and are willing to help us, but you have not received a private message from me, I'm sorry I might have skipped your post. Please send me a private message, so I can respond to it with the steps to collect the logs.

Thank you so much for helping us out. We really appreciate it. 

Gayathri Rajendiran
Norton Forums Administrator
Symantec Corporation

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

I am using Windows 8.1 and presently utilize Microsoft office 360 whereupon my issue is with the Norton Spam App for outlook.  After the latest Norton update, I can no longer copy and paste spam to the blocked list.  I use notepad, copy the spam, and then enter it manually from notepad which is not the best technique.  When I click onto the box for “add email address”, nothing happens, thereby I am left to manually entering the spam address.  It worked fine, without a flaw before the update?  I apologize for being so nitpicky, but can anyone inform me of what happened and any intelligent solutions for a fix would be appreciated.

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

Temporary work around that appears to work.

After EACH reboot open N360 settings =>

Select Antispam => client intergration.

TURN OFF Norton Antispam => apply => close.

Reopen again TURN ON Norton Antispam => apply => close

Appears to work until next reboot.

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

Windows 8.1 64 bit

I should have said TURN OFF/ON "outlook".

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

After an automatic update by NS, I was asked to send my emails to Norton to help with, I don't know, spam?  I get more obvious spam now and I'm wondering if I must take this option.  I don't want to see it in the first place and certainly do not want it resting in my Sent Items or even just sharing it.  I just want it to go to the Junk folder.  Now it seems there is no algorithm to "Russian Brides" and "Garage Floor Paint", and these are just the nice ones.  Outlook 2010 has its own "block list" but that is why I bought NS so I don't have to declare each spam message.  I get over 300 a day.

Who should I speak to about this?

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

Hello

I have requested that this thread be moved to

https://community.norton.com/en/forums/users-who-have-issues-outlook-anti-spam-and-office-post-here

In case you can't find your post, that's where it should be. The mods will move it for you. Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

Up until sometime today Norton Antispam (as a module of Norton Internet Security 22.5.0.124) had been working well enough on my Windows 8.1 (64) PC. I'm using it with Windows Live Mail (Version 2012 (Build 16.4.3528.0331)) which Antispam won't properly integrate with (thanks Microsoft!  )  but by manually adding the Antispam rule it had been working fine on one mail account that still uses port 110 for incoming email. This appears to be something involving either the latest updates from Microsoft or a NIS update from today. What is odd is that while it affected one PC using this configuration another one of my Windows 8.1 (64) PCs running the same NIS and WLM versions is not affected and is working like it should (knock on wood ).

I've tried disabling Antispam, rebooting, and then reenabling it, but it did not help.

I'd ask tech support for help, but both Chat and Telephone support apparently are up to their ears in alligators and I don't want to spend the rest of the evening/morning on hold.

Anyone else seeing this? Is this a remove and reinstall NIS situation or has Microsoft and/or Norton broken it beyond an easy fix?

Kudos1 Stats

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

Hi Sewing1234,

Yes - It's one of the known issues ... See Tony's post pinned at the top of this forum:

https://community.norton.com/en/forums/hot-issues-nisnavn360-2250124

Floplot has created a thread for users to report their variations & experiences (there are several different Outlook / AntiSpam issues being reported):

https://community.norton.com/en/forums/users-who-have-issues-outlook-anti-spam-and-office-post-here

Cheers!
John

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

Hi Flo (I assume you're watching ),

There are so many different things being reported, your Outlook / AntiSpam reporting thread keeps getting lost in all the other noise. Maybe if one of the Mods pinned it to the top of NS /NSwB forum it would help? Maybe too, a pinned link at the top of this forum that points to it as well?

Just a thought,
John

Edit - Maybe Tony could reference it in his HOT ISSUES pinned post...

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

Hello John

You are correct once again that I am watching. Almost time for bed though. You have some good ideas there once again, that is if Tony goes for the idea.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

Good night Flo...  

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

Good night Flo
Good night John-Boy
Good night Jim-Bob

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

Good night Grandpa...

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

Up until sometime today Norton Antispam (as a module of Norton Internet Security 22.5.0.124) had been working well enough on my Windows 8.1 (64) PC. I'm using it with Windows Live Mail (Version 2012 (Build 16.4.3528.0331)) which Antispam won't properly integrate with (thanks Microsoft!  )  but by manually adding the Antispam rule it had been working fine on one mail account that still uses port 110 for incoming email. This appears to be something involving either the latest updates from Microsoft or a NIS update from today. What is odd is that while it affected one PC using this configuration another one of my Windows 8.1 (64) PCs running the same NIS and WLM versions is not affected and is working like it should (knock on wood ).

I've tried disabling Antispam, rebooting, and then reenabling it, but it did not help.
 

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

As of this morning spam emails are being 'marked' [Norton Antispam] but not directed to the Junk email folder in Outlook.

Anti-spam is ON and integration with Outlook is ON.

Clicking the Register Addin doesn't appear to do anything.

Windows 7, Outlook 2013, Norton 360 Premier v22.5.0.124

Kudos0

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

My ecommerce orders are being filed with a header of 'Norton Anti-Spam' and I cannot see any folder where they reside.  After over a week of not seeing my orders, I bumped into them when typing in the START box on the toolbar.  As with the rest there is no visible folder and nothing on my white or black lists.  Side concern:  Setting tab is unresponsive

Outlook 2010

Windows 8.1

NIS 21.7.0.11

Kudos1 Stats

Re: Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

I was on Chat with Norton about two weeks ago about this. Here is a brief section of our chat:

9:50 AM Vipin Baswada: Please allow me 2 minutes to check with this.
9:51 AM Jeremy Myers: And here: https://community.norton.com/en/forums/new-version-norton-stopped-filter...
9:56 AM Vipin Baswada: Thank you for the waiting.
9:56 AM Vipin Baswada: As I checked with my resources, yes this is an ongoing issue and we are trying to fix this issue.
9:57 AM Jeremy Myers: Okay.... any idea when the fix will be ready?
9:58 AM Vipin Baswada: We will very soon fix this issue in next 2-3 days and when you will run the live updates the patch will be applied automatically.
9:58 AM Jeremy Myers: Can I revert to the old version of Norton 360 until the new version is ready? I waste about an hour a day filtering spam messages out of my inbox.
10:00 AM Vipin Baswada: Okay, I can do this install the old version on your computer if you want.
10:01 AM Jeremy Myers: Describe the process for me. right now, I am pretty wary of Norton.
10:02 AM Vipin Baswada: Okay, we can download the product from a link norton.com/oldn360
10:02 AM Jeremy Myers: And would this require the current version to be uninstalled first?
10:02 AM Vipin Baswada: Before that we manually remove the installed norton.
10:03 AM Vipin Baswada: or it can also uninstall the automatically.
10:03 AM Vipin Baswada: after that we just need to follow the on screen instructions.
10:04 AM Vipin Baswada: Once it will installed we will need to activate with the product key.

This was on July 3. Note that the fix was supposed to be done in 2-3 days. I did revert to Norton 21, and it does filter the spam emails, but Norton 360 is now telling me that all my virus definitions are over one year old, and of course, I cannot update them without updating Norton to version 22. 

So my options seem to be

(1) Update Norton so that my virus definitions are up to date but waste an hour a day manually filtering spam out of my email.

(2) Keep the old version of Norton and save an hour a day by letting it filter my email, but put the rest of my computer at risk because of outdated virus definitions. 

(3) Forget Norton and find an anti-spam and virus software package that actually does what it promises. 

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