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Kudos0

Using Norton Password Manager and keeping the vault on my own PC

I'm using Norton Security Suite running Windows 8.1 with Chrome as my browser.  Norton's password vault is on my PC and I prefer it that way. I don't want to migrate to the cloud. Password Manager wasn't automatically filling in old passwords or recording new passwords, so I made 2 changes. First, I changed the Password Manager settings that were already part of Norton Security Suite. Second, I installed a new Chrome extension called Norton Password Manager from the Chrome Web Store. I'm pretty sure the first changes were correct, but I'm not sure I should be using the Chrome extension, which normally stores passwords in a cloud-based vault. Who knows Norton Security Suite's Password Manager?

Replies

Kudos0

Re: Using Norton Password Manager and keeping the vault on my own PC

Lets get our resident Comcast guru @yank to chime in here.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Using Norton Password Manager and keeping the vault on my own PC

@neubauer

Sorry I am late to the chase (so to speak), but I have been out of town and off line all day yesterday.

It sounds to me like you have maintained a Local Vault with Norton Security Suite(NSS).  Comcast began offering a new Norton Product (Norton Security Online) back in May.  The biggest change was that it added the Norton Mobile Program (at no charge) to include Mobile devices, which means you need to use a cloud (online vault)./  More information in this link.  

I do not currently have NSS installed on any system, however I do have NSO installed on a WIN 7 PC.  The following is how I can still access the Local Vault, I had in NSS prior to upgrade, in NSO.

Remove the Norton Password Manager extension in Chrome

Ensure the Norton Toolbar Extension is installed and enabled in Chrome.

On the main dashboard of NSO, select the Online Safety and then select Password Manager. 

This should open the Local Vault and you should be able to select a log-in using the right pointing arrow.  I have found in some cases the auto fill log-ins for some sites do not function.  

Hope this is helpful.

<EDIT>  Although many users do not care to use IE11, the old Norton Toolbar still functions as it has for years with a Local Vault.

Kudos0

Re: Using Norton Password Manager and keeping the vault on my own PC

Thanks @yank ! This gives me a good start, but I haven't got the vault working yet. I'll contact Norton support next, and if the recommendation they give me doesn't work, I'll post in this thread again.

Kudos0

Re: Using Norton Password Manager and keeping the vault on my own PC

@neubauer

If no joy with Norton Support, please tell us which settings you changed in Password Manager.  

Also be sure to tell Norton Support your are running the Comcast Version and that it is NSS.

Kudos0

Re: Using Norton Password Manager and keeping the vault on my own PC

The moderator moved my thread over here. Norton says Comcast customers are transitioning from NSS to Norton Security Online, but my NSS will continue to work. I installed the Chrome extension Norton Password Manager, and tried almost every possible combination of settings.  When I turn the extension on, it tells me "No vault detected... You must create a vault to get started." Unfortunately, my recent testing indicates that the other Password Manager - NSS's Password Manager - no longer fills in Usernames and Passwords, but I still may be able to get it to work again (e.g., by eliminating Norton extensions from Chrome). It seems that in order to get a functioning vault on my PC using NSS, I have to create a cloud vault, then get NSS to choose the vault on my PC instead.

Otherwise, @yank I may have to replicate all your steps, including converting to Norton Security Online. Does that make sense? Thanks

Accepted Solution
Kudos0

Re: Using Norton Password Manager and keeping the vault on my own PC

@neubauer

Norton Security Online replaced Norton Security Suite as the Comcast option for Norton back in May.  I mentioned that in my first post and also included a link for more info. NSS will still function and protect you, however Norton has changed and is using extensions for their password manager since only the use of extensions is workable in the different browsers.  IMHO, it is their (Norton's) way of getting everyone to use a Cloud (Online Vault) and abandon the Local Vault many users like.

The testing I did and methodology I listed above permitted me to use the Local Vault, but as I stated I am using NSO, but should work on NSS.

Before doing anything more, if you haven't already Export you Log-ins in both .dat and ,csv formats.  I usually save mine to an external USB drive.

Yes, you must create a Norton Account if you opt to update to NSO, however you will probably lose your Local Vault.

https://support.norton.com/sp/en/us/home/current/solutions/v63577240_ide...?

 and then create a Cloud Vault:

https://support.norton.com/sp/en/us/home/current/solutions/v64621170_ide...

In regards to creating a cloud vault for use with NSS, without the Chrome NPM extension, it will not work.  The same steps of creating a Norton Vault and a Cloud Vault would apply.

Please temporarily try IE11 as you browser and see if your passwords get auto filled with you Local Vault.

Kudos0

Re: Using Norton Password Manager and keeping the vault on my own PC

Thank you @yank for your thorough explanation and links to further documentation.

Kudos0

Re: Using Norton Password Manager and keeping the vault on my own PC

I find that while using Chrome with Norton Extension the system does not ask for VIP phone authentication as it does on internet explorer 11
This makes use of Chrome less secure.

Unable see any solation - Google seems to be beyond Symantecs Control 

Anybody has a solution?

Kudos0

Re: Using Norton Password Manager and keeping the vault on my own PC

I find that while using Chrome with Norton Extension the system does not ask for VIP phone authentication as it does on internet explorer 11

While using Chrome, you are not signed out of your Norton Account each time you close the browser. So you would not be asked for the 2FA. Test this by clicking on the NPM icon and then click on Sign Out beside your email at the bottom of the NPM window. Then click the NPM icon again and when you have to sign into your Norton Account again, you should see the 2FA request.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Using Norton Password Manager and keeping the vault on my own PC

Yet another week passes and still not working as it used too, is anyone actually working to resolve this at Norton?