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Kudos0

Vault

I can no longer log into my Vault since I do not remember my password for it. How can I get this taken care of please? Also it does not matter which browser that I use whether it is Google Chrome or FireFox

Replies

Kudos0

Re: Vault

Hello MAllen5. Unfortunately you will need to reset your password which will in turn DELETE your online vault. Use this guide. Once you have successfully created a new vault look in the following folder on your computer for the Norton indentity safe backups. C:\Users\YourName\Documents\Norton Identity Safe Backups

Use this guide to import your last backup into IDS: https://support.norton.com/sp/en/us/home/current/solutions/v71133087_identity_safe_standalone_1_en_us

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00

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