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Kudos0

Vault

Hi there,

I forgot my Password on my Vault?

How do I reset it?

Replies

Kudos0

Re: Vault

Hi, Do you mean the password for signing to your Norton account or the password you use to open your vault? At the initial setup of vault you need the both password and later on only the last said. If you need to recover the Norton account password, use the website manage.norton.com and choose the recovery option. If its the password used to open ID safe, check if the hint in vault interface can help you.
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Vault

If you have forgotten your online vault password, resetting it will wipe out your vault. If you do not have a backup of your vault data, you might want to wait and keep trying to remember your password.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Vault

Due to various periodic issues that can arise when trying to access an online vault via the IDSafe / NTB applet interface, it may seem that you have forgotten your vault password, but in actuality this might not have occurred - Before pursuing any other remedial actions, which will eliminate all of your current online vault content, I would suggest first verifying that you actually have forgotten your password - you can do this verification by trying to log-in and access your online vault via the Norton Identity Safe website at: https://identitysafe.norton.com/home

Note that using this website will require correctly entering both your Norton Account credentials (email & password) as well as your online vault password.

Once you have verified the issue - either way - there are numerous helpers here that can assist you further.

Kind regards,

John

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