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Kudos0

The vault is always shut

the Vault used to stay open when starting Windows but now i have to login each time WHY

David from Guildford

Replies

Kudos0

Re: The vault is always shut

Hi dsc8w,

Have you re4cently switched from a Local Vault to an Online Vault?  Only the Local Vault wil open when starting Windows.

Kudos0

Re: The vault is always shut

Not that I'm aware of, I have noticed that the settings have changed, including a new password with extra digits.

Kudos0

Re: The vault is always shut

dsc8w, please go into Settings > Identity Safety > Identity Safe - Configure.  Log in to your vault (if you are already not logged in)  select the Cog wheel (Settings) at the bottom and go to the Security Tab.

Is the first option to start ID Safe when Windows starts - as shown below?

If not you do not have a Local Vault and you will have to sign into your Norton Account every time you start up and then log into your Vault - which is on the Cloud.

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