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Kudos0

Vault closes 2-3 times every day. I don't know why.

I use an online vault.  I open it at every startup, sometimes via the desktop, sometimes my browser (Chrome).  Everything runs as normal, but then suddenly I see that the vault has been closed and not by me.  This has happened twice today and I started up my PC only 3 hours ago. 

Has anyone else had this problem?  Could it be a Windows 10 problem?

NS 22.8.x, Win10 Anniv. Update, Chrome, Firefox, Malwarebytes Anti-Exploit, Malwarebytes Anti-Malware (FREE)

Replies

Kudos0

Re: Vault closes 2-3 times every day. I don't know why.

I was away from my computer for 10 mins.  When I came back, the vault had been closed again.  3rd time in 3 hours!

NS 22.8.x, Win10 Anniv. Update, Chrome, Firefox, Malwarebytes Anti-Exploit, Malwarebytes Anti-Malware (FREE)
Kudos1 Stats

Re: Vault closes 2-3 times every day. I don't know why.

Hello KBPrez

Do you have Fast Startup turned off? Having it on can cause issues with Norton and other programs. Is there a setting so that the Vault can open up with Windows bootup? Perhaps you could try reinstalling your Chrome or your profile?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Vault closes 2-3 times every day. I don't know why.

Hi floplot,

Fast Startup is turned off.  I've checked the options and I don't see one to have the vault open at startup.  I'll try re-installing Chrome and see if that helps.  Thanks for the tips!

NS 22.8.x, Win10 Anniv. Update, Chrome, Firefox, Malwarebytes Anti-Exploit, Malwarebytes Anti-Malware (FREE)
Kudos0

Re: Vault closes 2-3 times every day. I don't know why.

floplot:

Hello KBPrez

Do you have Fast Startup turned off? Having it on can cause issues with Norton and other programs. Is there a setting so that the Vault can open up with Windows bootup? Perhaps you could try reinstalling your Chrome or your profile?

Thanks.

The option to Automatically open the vault when Windows Starts is only available with a Local Vault and is located  in the ID Safe Settings on the Security Tab.

<EDIT> Also while on the Security Tab, see if the Close Vault after XXX minutes of inactivity is not selected.

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