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Kudos0

vault keeps asking for password

I have an android and norton vault all ok, but cannot open vault on my pc.I have tried all help on the problem page.  but nothing  still not opening vault  

Replies

Kudos0

Re: vault keeps asking for password

I am actually seeing the opposite of what you are seeing. I cannot access on Android, but the PC is OK.

Try going to your main Norton Security screen on the PC. Click on your email address at the top right, and click Sign Out. Restart your computer and then sign into your vault. You will first be asked for your Norton Account email and password, and then the vault password.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: vault keeps asking for password

I get sooooooo, sooooo tired of this.  After changing my password and folloing all the weird voodoo routines to get the Norton's vault to work I cann ot sign into Norton's again.  I sign in  but my USER ID (e-mail address) will not appear at the top of the window.  Why will they not fix this?

My biggest mistake is paying two years for Norton's and now I wait until that runs out so I can trash it forever.

So, I removed and reinstalled.  Wow, does that get old.  Norton's working okay again -- until I sneeze again.

Kudos0

Re: vault keeps asking for password

@pamela vivian franklin and @dustymars

What browser are you seeing this current login problem?

Also, what operating system are you using?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: vault keeps asking for password

I should put it in my signature; you ask this every time.  Thanks for your assistance though.

Windows 10, all three; IE 11, FireFox and Chrome.   It gets old reinstalling Norton's to get a simple function to work. I know how to fix it but it just gets old.

Kudos0

Re: vault keeps asking for password

dustymars

I think you are aware that the FF extension is not connected to the other/older Norton Toolbar versions used in IE and Chrome. You may need to sign out of both methods of accessing the vault to reset things. A reinstall is not usually required.

I know this should not be happening, and I wish it could be determined why it affects one user and not the next. I may have seen this once since using the ID Safe. Others are seeing this fairly often.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: vault keeps asking for password

Am I dreaming or did M$ update IE 11 to show Norton's Vault in Tool bar?   I just checked IE 11 and Norton's is showing I the Toolbar again.  This is getting interesting.

Kudos0

Re: vault keeps asking for password

The vault in IE and Chrome has only been available on the Toolbar. It is just the FF extension that is on the FF address bar.

Things happen. Export/Backup your Norton Password Manager data.

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