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Kudos0

Vault not appearing on toolbar in Chrome

I have Norton 360, for years have used Internet Explorer (in Windows 10).  I prefer IE, but most sites I use, have features that only work with Chrome, so months ago I switched to using Chrome.  The Norton Toolbar shows up all the time, but the Vault/Identity Safe Vault did not show about 99% of the time.  So when I turn computer on, I go back to IE and sign into the Vault, then go back to Chrome.  The Vault still does not show up, but it worked and signs me into the sites.  I had Norton Support help, they took over my computer and said it was fixed ... the Vault was there.  I was able to turn off computer one time and have it show up ... one time.  It now still no longer appears, and now I am having problems with it working on the sites I go too.  Some of the passwords are now not working, but this is another issue, which has happened after Norton support did whatever they did.  What I would like to do is to get the Vault to show up on the toolbar in Chrome.  I looked through the threads here, found several close similar issues, but not this one and no fixes.  If it is posted here, can someone point me to the thread.  And if it is not already here ... does anyone have a fix or idea?  PS: I did TRY using support again, but now just get transferred around, on third try after being on hold for 23 min, someone answered and just re-transferred me and it told me the wait time would be 42 minutes, I waited another 15 min and was disconnected.  Have not retired since.

Replies

Kudos0

Re: Vault not appearing on toolbar in Chrome

What you may try is going to Chrome Settings - More Tools - Extensions. Try  disabling the Norton Toolbar and the Identity Safe extensions. Close the browser, restart your computer and then re enable the extensions and test.

And to confirm, you are referring to accessing the vault from the Norton Toolbar???

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Vault not appearing on toolbar in Chrome

I did the same thing ....Chrome Settings - More Tools - Extensions. disabled the Norton Toolbar and the Identity Safe extensions. Close the browser, restart my computer and then re enable the extensions. Closed Chrome after re enabling extensions toolbar showed up.. Brought up gmail auto-fill still not working in chrome for new sign-in page for gmail.. 

File Attachment: 
Windows 10 Professional 64-Bit, X64 Processor, Retired (Not Expired) Navy, DPC (Programmer/Analyst 1998)...27 Years...And Vietnam Error Vet
Kudos0

Re: Vault not appearing on toolbar in Chrome

oldgeek9901

The new Gmail login is being discussed in this thread.  https://community.norton.com/en/forums/gmail-now-has-new-login-screen

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Vault not appearing on toolbar in Chrome

Hello

Others are complaining about the new Gmail sign in page. Perhaps if there are enough complaints, maybe some action will take place.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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