• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Vault Open drop down jumps

Hello Community

Click Vault is Open > Click View Login box > drop down jumps hides off screen.... v22.2   Vista x32 n' W8.1 x64

Replies

Kudos0

Re: Vault Open drop down jumps

Hi bjm_,

I'm currently at work and using my two HP notebook systems (1 running Windows-8.1/64/Pro, the other Windows-8.1/32/Pro).  I just checked them both, and I'm not seeing this issue with any of the 3 installed web browsers (IE, FF, Chrome) - Running NS version of the NTB - It's not happening on either notebook...

However, I have seen occurrences of this sort of "focus loss" in the past (when using IE), but only when invoking the full IDSafe interface (via NTB > VAULT IS OPEN > Open Identity Safe). On the occasions it happened, the IDSafe would open under, and be hidden by, the current IE browser window. For me, this problem went away after receiving one of the more recent NTB LiveUpdates.

I'll check my Windows-7 systems for this later today and let you know if I see the issue on any of them.

Kudos0

Re: Vault Open drop down jumps

Hi avjohnnie,

Thanks for your interest. 
Yeah, I know the drill.  One report does not warrent a patch. 
Two machines with identical blooper. 
Must be sun spots or gremlins.  
May be a conflict...with a FF add-on.  

re: VAULT IS OPEN > Open Identity Safe
On occasion, to fast for me to prt sc,  The Identity Safe window opens in 10 zoom.  I mean window content is magnified blur to the limits of the frame showing a small portion of Identity Safe.  The magnified blur blinks to normal focus.  
My machines are missing NIS

Kudos0

Re: Vault Open drop down jumps

H bjm_,

In regards to the 10 ZOOM when Vault is opening as you described above.  Sometimes my NSBU Win 7  using IE 10 does it when I use the Online vault  The Local Vault does not seem to do it.  It doesn't do it all the time.

I have moved my opened vault to the left of my screen so I can see it peek out from behind the rights side of my screen that I normally use.  It appears to move out from behind the bottom of the current screen, upwards to the right, shrinking to normal size by the time it gets to where it belongs.

I figured it had something to do with the graphics or the 23 inch monitor?

Kudos0

Re: Vault Open drop down jumps

Yeah, an observation with v22 that had not presented with v21

Machines are 6 years apart.  So, to duplicate identical blooper is curious.  Posted for feedback. 

Kudos0

Re: Vault Open drop down jumps

Kudos0

Re: Vault Open drop down jumps

Hi again bjm_,

Finally got around to checking my Windows-7 systems and none of them seem to have this issue either.

Interesting additional info from you and Yank regarding the momentary zoom anomaly...  I don't recall running across this one either - though I've not used a cloud vault for quite a while.

FWIW - Across my various systems using NS, I have a hodgepodge of different video adapters - Intel, ATI (AMD), and Nvidia.

Perhaps it's as you suggested - an interfering/conflicting add-on...

Best of luck finding the culprit!

Cheers!

Kudos0

Re: Vault Open drop down jumps

Yeah, this is with Local ...
Had a zoom moment today.  Darn thing is hard to catch. 

I'll check add-ons....

Kudos0

Re: Vault Open drop down jumps

Disabled Extensions other than Toolbar.   No joy.
Click Vault is Open > Current Site click View Login.  Dropdown jumps up off screen.  Only jumps for the Current Site listed under Current Site > View Login

View Login from Recent Logins = no jump. 

Kudos0

Re: Vault Open drop down jumps

Kudos0

Re: Vault Open drop down jumps

I started the https://community.norton.com/en/forums/idsafe-display-problem thread so this obviously is not a problem limited to my 3 Desktop and  1 Laptop PC since I see all these posts here.

This thread is closed from further comment. Please visit the forum to start a new thread.