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Kudos0

Vault saved logins keep jumpimg out before I can select my site

When I go to logins in the vault, I get a listing of the saved logins, but as I try to scroll down to my site, the list disappears and I have to start all over again! This will happen many times before I can actually get to my site! Is there a way to keep the logins up long enough to select a site? This is becoming a real headache!

Replies

Kudos0

Re: Vault saved logins keep jumpimg out before I can select my site

Sounds like you're having the same issue as in this thread:

https://community.norton.com/en/forums/online-identy-safe-never-loads-it...

If you so, then I'd subscribe to that one in case they post the solution there first.

Kudos0

Re: Vault saved logins keep jumpimg out before I can select my site

It sounds more like you are wandering outside the window with the logins listed while you are scrolling. That will close the window. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Vault saved logins keep jumpimg out before I can select my site

It is a very narrow line to pull down the list, but I do not believe this to be the problem. It acts like the computer is ignoring the interrupt and doing other things.

Kudos0

Re: Vault saved logins keep jumpimg out before I can select my site

Sorry. I guess I am used to my computer where I have a scroll feature on my touchpad. I also had a scroll wheel on my mouse. So all I had to do was place the cursor anywhere in the window and scroll down.

Things happen. Export/Backup your Norton Password Manager data.

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