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Kudos0

Vault on the tool bar

Hi, I am having a huge issue here with the Norton Vault closing all by itself. I finally figured out the problem however, I don't have a clue as to how to fix it. I have Windows 8 Pro, and I am using IE10 web browser. The problem is when I open Microsoft Office Outlook to check my mail it cause my Norton Vault to close on my browser. After two times doing this it will them tell me I need to restart my computer. So, who knows what the problem is and how to fix it? I am pretty good with computer systems and working with settings and such however, the only solution I have found was to disable the Norton Spam add-in in Outlook.

Replies

Kudos0

Re: Vault on the tool bar

Hi,

Quick question - Which Norton product are you running?

Thanks

Dick Win 10x64 current current NSBU
Kudos0

Re: Vault on the tool bar

I am running Norton 360 Premiere 20.3.1.22 on Windows 8 64 bit OS. IE10 web browser and this is currently up to date as well.

I have added a print screen of the error!!!!!!

This error happens when I open Microsoft Office Outlook 2013 while I the browser is still open. When I did a test, I turned off the Norton Anti Spam in Outlook and there was no problem. However, when I turned it back on while the browser was open the vault would close. Now there is an issue. I don't have this problem on my desk top and I running the same software and the same OS as well.

Kudos0

Re: Vault on the tool bar

Well, I am not able to send a screen shot of the error because this forum will not accept .docx from office word.

Kudos1 Stats

Re: Vault on the tool bar

Kudos0

Re: Vault on the tool bar

Kudos0

Re: Vault on the tool bar

Ok, I have put the screen shots up however, I know that they are small but I hope you get the idea of the conflict that I am having with the vault closing. There has to be something either with a setting, software conflict or someting that is beyond my control. I have actually went and check the settings via my desktop and the lap top to make sure that they are set the same. As I stated in a previous post I have no issues on the Dest top computer which is running the same software and OS and browser. So, I really don't know what the conflict is.I wouldn't be surprised to find out that it is something that is very simple and I am over looking it. Any help provided would highly appreciated.

*** Please NOTE*** I have went and did a refresh on the lap top to see if it would cure the problem and it did not. So, I am not sure as to what is going on. Also, I installed a new SSD on this computer as well and I know it is clean. I know for certain there are no virusus or any malware on the system.

Kudos0

Re: Vault on the tool bar

Hi Redneckbeer, (LOL -why do I think of Pabst Blue Ribbon every time I type your name?)

Does it ever change from the Acceess Vault with the orange exclamation point?  In other words, when you reboot, does it display Vault Closed and after you log in, it displays Vault Opened and it doesn't change to Acceess Vault until after you open  Office Outlook.  Can we assume that if you do not open Office Outlook everything continues to operate as it should?

Which settings have you checked bewteen the two to ensure they are identical?  Browser, OS, N 360 and Microsoft Office Outlook?

Kudos0

Re: Vault on the tool bar

Yank, as I have stated when I log into the vault everything works fine. I can go about doing whatever. However, when I click on outlook express and open it thats when the vault icon logs out and turns on. I have now figured out that it is definitely the "Anti Spam add-in" for Outlook. Here is what I did:

1.Disabled the add in in Outlook - result - the vault stayed logged in.

2.Enabled the Anti Spam add in - result- the vault logs out and asks me to restart my computer!

So, right now there is an issue here. What baffles me is that I am having absolutely NO issues whatsoever on my desk top running the same Windows 8 OS and Outlook Express 2013. I am also running Norton 360 Premier on my desk top as well. The issue lies with my lap top.

The lap top brand that I have is the Dell XPS 702X, which has the I7-2820Q Processor, Nvidia 555M, 12 Gigs of Ram, and the Bios is a recent version distributed by Dell which is the A19 6/12/2012. My browser I run on the lap top is the IE10 that came with the OS and it has been updated as well. However, I have yet to install Java on this machine after I did a refresh of the OS. I am going to attempt to install the Java 32 bit version being that is what the browser would utilize.

Kudos0

Re: Vault on the tool bar

I have checked everything just so you know. I have checked the outlook, IE and the only difference betwen the two OS's is that the desktop is not logged into an account wheras the laptop is however, that will make absolutely no difference.

Kudos0

Re: Vault on the tool bar

Thanks for the feedback - I do onot use Office Outlook - ut the disabling of the add-in on Outlook rings a bell - as i that has been something that has occurred before on this forum.  Hopefully someone who uses OPutlook and is more4 aware of what is going on can help you more - but at least you do have a work around for the time being.  Hopefully dickevans can add more.

Kudos0

Re: Vault on the tool bar

I hope someone has a solution because I don't like that fact that I can't scan my emails now with out the add-in from Norton. This virtually sucks now.

Kudos0

Re: Vault on the tool bar

I am also having the same problem...I have been in contact with support via the Chat system and will see if that leads to any results.

Kudos0

Re: Vault on the tool bar

I have found a temporary work-around that still allows me to keep the Norton Anti-Spam effective in Outlook 2013.  I first open Outlook 2013, then I go to a browser and open the vault.  Then, rather than closing Outlook 2013, I simply minimize it.  By leaving it active, I am able to still get emails and also work in my browser without having to worry about the vault closing.

Meanwhile I have worked with a technician who tried a number of things, including re-installing Norton....to no avail.  The next step is that I have been referred to a "Case Manager."  I have not yet had a chance to contact the case manager to work on this issue but hope to do so today or tomorrow.

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