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Kudos0

Vault will not open

I am running Chrome 27.0.1453.110

Norton AntiVirus 20.3.1.22

Norton Identity Protection 2013.2.0.18

When I go to the valut it says "You are logged into your norton account"

I enter the password and it says it is wrong...I check the Hint and yes I am entering the right password

Replies

Kudos0

Re: Vault will not open


SCORPION69 wrote:

I am running Chrome 27.0.1453.110

Norton AntiVirus 20.3.1.22

Norton Identity Protection 2013.2.0.18

When I go to the valut it says "You are logged into your norton account"

I enter the password and it says it is wrong...I check the Hint and yes I am entering the right password


Welcome,

When did this happen and how long has it been happening. Traffic volume, minor communications interruptions, computer maintenance, a bit getting lost in transit, there are a number of reasons for the error. It usually clears within minutes. If not post back and we'll dig deeper.

Thanks

Dick Win 10x64 current current NSBU
Kudos0

Re: Vault will not open

This happens all the time.

I logged out of my Norton account.....

Rebooted...........and it still happens

Kudos0

Re: Vault will not open

Can you check using another browser to see if you can use the Norton Toolbar to log in?

See if you can log in at   www.identitysafe.norton.com

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Vault will not open

The same this is happening to me. I can't log in to Norton Vault. It's rejecting my Norton Account password - I'm not getting as far as the Vault password - Even though I know the password is right and I was able to log into my norton account on the norton site.

Something is going on with your server - It took me two times to get into my Norton Account on the website - the first time it said the server was not available.

Kudos0

Re: Vault will not open

I tried Internet Explorer..........same problem ...........keeps saying password is wrong

I tried http://www.identitysafe.norton.com/.......................same problem keeps saying password is wrong

This is becoming EXTREMELY aggravating ........But I know you are trying to help

Ok....any ideas as to what to do next???

Kudos0

Re: Vault will not open

Hi,

Have you contacted customer support

http://www.norton.com/chat

to see if they can resolve the issue?

Keep us posted

Dick Win 10x64 current current NSBU

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