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Kudos0

Vault will sync w/Iphone but not Ipad

I recently installed Pass Word manager on my Iphone and Ipad. I set my vault up using My Norton dashboard on my PC. The vault seems to sync with my Iphone (not always consistent) but it wont seem to sync with my Ipad. I rarely use Iphone for web browsing so it is more important for my Ipad to sync. Any help would be appreciated.

Replies

Kudos0

Re: Vault will sync w/Iphone but not Ipad

After you open the Norton Password Manager, NPM, when you see the list of logins, pull down on the list of logins to force a re sync with your cloud vault.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Vault will sync w/Iphone but not Ipad

That function is available on the Iphone but the Ipad doesn't have the pull down force sync function.

Kudos0

Re: Vault will sync w/Iphone but not Ipad

What iOS version is on the iPad? What version of NPM do you have?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Vault will sync w/Iphone but not Ipad

iOS version 12.3.1 NPM version 6.6.56

Kudos0

Re: Vault will sync w/Iphone but not Ipad

On the iPad, do you see any indication that the refresh is trying to sync? ie When you pull down, do you see a little spinning circle?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Vault will sync w/Iphone but not Ipad

It does on mine.
Pull down on the Logins (left-hand side of screen).

Are you logged in to the correct account?

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Vault will sync w/Iphone but not Ipad

No. It won't pull down at all, like it does on the iphone

Kudos0

Re: Vault will sync w/Iphone but not Ipad

It doesn't pull down like the iphone

Kudos0

Re: Vault will sync w/Iphone but not Ipad

I uninstalled and reinstalled the app on my ipda and the ones I had saved showed up then, but when I added more they will show up on my iphone but not the ipad. The ipad doesn't have the pull down force sync like the iphone does, at least my ipad doesn't 

Kudos0

Re: Vault will sync w/Iphone but not Ipad

Try uninstalling NPM, and then restart your iPad. Then reinstall and test again.

Things happen. Export/Backup your Norton Password Manager data.