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Kudos0

very angry with NOBU

I put in a huge effort on an earlier laptop to get this program functioning

On my new laptop, I am trying to repeat the exact settings

The problem is, none of the settings are functional

I do not lightly use the word angry

Replies

Kudos0

Re: very angry with NOBU

I put in a huge effort on an earlier laptop to get this program functioning

On my new laptop, I am trying to repeat the exact settings

The problem is, none of the settings are functional

I do not lightly use the word angry

Kudos0

Re: very angry with NOBU

Hi, welcome to Norton Community!

I'm sorry for your problems.
If you can post here the problems that you have with NOBU I think that someone on this forum can help you to solve it.

Also post the specs of you pc: operating system, 32 or 64 bit version and others.
Kudos0

Re: very angry with NOBU

Oky, but I am drained from the effort so far. I also have the utilities program rejecting me, but that is a matter I'll come to later...

Kudos0

Re: very angry with NOBU

Hello Lyle

If you're still experiencing issues please provide specific details as to what you're trying to do and what precisely is not working. We'd love to help but your problem description is a bit vague.

Kudos0

Re: very angry with NOBU

NOBU issues The machine is a 1.9Gig CPU and 4Gig memory using Win7 sp1. 500Gig hard drive. I m using a VPN encryption tunnel on a mobile broadband usb stick. I have IE9 with minimal add-ons activated and active filtering switched on. The machine is new and I am tuning it with office 2007 plus a range of Norton products (internet security, utilities and NOBU). I have set up an earlier machine with NOBU and I have many years experience testing corporate dbase developments so I am not a new user to software and this product.

1) Computer not on line - this comes about after I launch the dbase connection using the ‘home’ button on my NOBU tray menu. Clearly this is a software defect. I could not reach this screen without my login password, so I am certainly logged in with the correct laptop. This means the ‘backup now’ button is gray. I can of course go into settings which can be changed and saved. I then press logout and login through the ‘home’ button again. I remain offline. 2) Calculate next back up – this button has lock ups. The X doesn’t kill the dialogue box. I need the data from this event to determine if the settings are correct based on number and size of files to be backed up. Sometimes the lock up can be overcome with closing the window, sometimes not. Looking at the log determines if the calculate completed or not. 3) Additional files and folders – the red X does not remove a setting 4) Advanced rules – the add button does not function

While I could delve into this matter deeply, the above four problems mean I do not have a working application that could be tested. Nothing works. The reason I have been careful with my lexicon, is the fact that I cannot get past square one. I have deleted the software and dbase record several times and reinstalled with my attempts to have NOBU function ahead of reaching this far.

Kudos0

Re: very angry with NOBU

Hello Lyle,

Let's go through the items one by one:

  1. Does that DBase connection require the VPN tunnel in order to work? If yes, its the establishment of the VPN tunnel killing the connection. NOBU needs to be able to send a periodic ping to the backend servers to verify the computer is still online. Many corporate networks and VPN clients block such pings as a security measure. Hence why it keeps going offline and you can't restore it till a reboot. It's not a defect directly but the direct result of security intercepting communications. We are working on methods to improve this particular component of the service however it will still likely continue in situations such as corporate VPNs.
  2. This particular item is system intensive since it scans your computer based on the rules you've configured. Considering the behavior a troubleshooting session will be needed with a support agent to see what else is going on. Even with the delay the scan may cause you should have no issues closing dialog windows.
  3. This is another we'd have to investigate with a support agent. I've checked the functionality and it is indeed working as it should.
  4. IE9 may be impeding its functionality. Again another issue we need a live agent to help troubleshoot it.

If you're willing we can setup a support session and go through all of this. If yes, please send me a private message including the following:

  • Your contact phone number and name
  • The email address you use to login to the service
  • Best time to reach you.
  • A link to this forum conversation so I know where the request is originating.
Accepted Solution
Kudos0

Re: very angry with NOBU

Oky doky, there is good news.

NOBU appears to have come to life - perhaps due to the maintenance from yesterday, or maybe the wonders of my Jedi leanings.

Actually, the problem turns out to be very simple. NOBU requires ActiveX filtering to be turned off. So I have adjusted ActiveX filtering for the NOBU site and all the features now function well. Big relief. I am so very not angry anymore... so Lyle is now a happy chappy with big smile.

Thanks very much for the assistance.

There is just one matter remaining. I notice there are 9 extra files, 7 of which are duplicates of some of my backed up files plus 2 temp files. These duplicates have the first two letters of the filename replaced with "~$". When I download one of these duplicates I see the following -

Lyle                                                  
L y l e      Ç   Çý       
¿S^    ¶ºS^└•¿^        p¹¿^         ³¿^        ϳ¿^            ÿ²¿^        X■¿^

I am wondering what and why this is, perhaps someone might like to advise me, however I don't see it as a problem.

Now that we have reached this far, I can now say something good about NOBU. It is bloody brilliant having an automatic backup without the need to plug in my portable hard drive. I am always connected so this is very efficient. As it turns out, I am eight years into a writing project, so the backed up folder contains some very valuable data, of which I actually have a backup of the book on a USB stick, a DVD, the portable hard drive, now includes the old lappy plus of course NOBU. Paranoid for sure, but too important to lose.

Cheers everyone...

Kudos0

Re: very angry with NOBU

All very good, I even found the solved banner...

Kudos0

Re: very angry with NOBU

Hi Lyle That's excellent news to hear. I'll have to have our QA team re-check the ActiveX issue. It's not something I've seen or had reported before so definitely odd.

The file you're referencing is a temp file the associated application to that data file created. Likely the program didn't clean up after itself and left it behind. As a result it got backed up since the extension matched your file selection. You can selectively purge files and also add file exclusion rules to exclude them in the future.

Note if you don't exclude the file types and simply delete them you'll end up backing them up again.

Creating a custom rule to include or exclude specific file types or folders in Norton Online Backup

Removing Files from Norton Online Backup

If you have any other questions please feel free to post or send me a PM.

Kudos0

Re: very angry with NOBU

Thanks heaps.

Haven't had a look-in for a while, which is the sign of a happy punter.

While I use multiple backup methods, i got to thinking i should leave a note about NOBU.

Very helpful to have the daily backup plus the button backup. No gadgets to play with, and also helpful as a reminder on the other backups.

I have done regular restore tests also and all fine on that side.

I am constructing two computer support documents for people I care about etc, one on my security research and the other on my performance research and amidst all this, the variations that work for me after both doing the research and picking up the consequent best habits.

I wonder what Norton's position is on encryption, VPN and IP addresses.

Lyle.

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