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Kudos0

Very slow Outlook startup with Norton AntiSpam Plugin installed

It seems that the Norton Outlook Plug causing Outlook to start very slowly.  When the plugin is enabled, it takes close to a minute for Outlook to start.  When I disable the plugin, Outlook starts immediately.

What's the solution to this?

Replies

Kudos0

Re: Very slow Outlook startup with Norton AntiSpam Plugin installed

Hello FOTN. Unless you are using POP WITHOUT SSL the plug-in is basically not functional. IMAP is also not supported. What are your OS and Outlook versions?

Only POP3 and SMTP protocol is supported.

  • POP3 with SSL is not supported.

  • IMAP & Exchange accounts are not supported.

  • If email client is configured in ports other than default ports 110, then the new port needs to be added to protected ports.

Support for the add-in and versions supported are described in this article.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.356 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.00
Kudos0

Re: Very slow Outlook startup with Norton AntiSpam Plugin installed

The problem isn't that the plugin isn't working, it's that it takes so long to start Outlook with the plugin active.

I'm on Windows 10.0.17763.  Outlook 365 1907.

Kudos0

Re: Very slow Outlook startup with Norton AntiSpam Plugin installed

So... nobody has any real answers to this?

Kudos1 Stats

Re: Very slow Outlook startup with Norton AntiSpam Plugin installed

You did not address the question of the email types you are using.  If you are using non supported email protocols, it may be slowing the startup for Outlook as it tries to go through the process of initializing itself for the supported protocols. 

So if you are not using the supported protocols, just disable the plugin, as it does nothing anyway.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Very slow Outlook startup with Norton AntiSpam Plugin installed

I am using POP3 and SMTP.

Kudos0

Re: Very slow Outlook startup with Norton AntiSpam Plugin installed

FOTN, is your POP3 account also using SSL authentication?

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.356 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.00
Kudos0

Re: Very slow Outlook startup with Norton AntiSpam Plugin installed

Yes, it is.

Kudos0

Re: Very slow Outlook startup with Norton AntiSpam Plugin installed

SSL isn't supported for the Anti-spam feature as was posted previously. Therefore the plugin ISN'T working as its supposed to because of SSL. I also use POP with SSL and have the anti-spam addon disabled for that reason. My Outlook does still flag spam, however it will NOT provide an Norton Spam folder in Outlook. No long startups noticed as well. Disable the AS feature and see if your startup improves.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.356 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.00
Kudos0

Re: Very slow Outlook startup with Norton AntiSpam Plugin installed

The add-in is working for me, using POP3+SSL.  Email addresses and domains I specify in Norton are correctly identified as spam and moved to the spam folder in Outlook.  But as I mentioned, with the add-in enabled, Outlook takes a very long time to start.

Secondly, the Norton buttons on the Outlook ribbon toolbar keep resetting positions every few days from the tab where I want them back to the default.

Both of these things seem like sloppy coding.  If there aren't solutions to them, maybe it's time to move on from Norton.

Kudos0

Re: Very slow Outlook startup with Norton AntiSpam Plugin installed

FOTN. Have you gotten the latest product update to 22.19.8.65 ? If so have you checked for the issue persisting?

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.356 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.00
Kudos0

Re: Very slow Outlook startup with Norton AntiSpam Plugin installed

I just installed 22.19.8.65.  That made no difference.  It still takes a very long time to open Outlook.