Kudos0

Very unhappy

Posted: 20-Oct-2023 | 8:58AM · 2 Replies ·

After several months I have removed Norton Driver Updater and cancelled the subscription.  I wish I could get a rebate.  Every time it ran it wiped out all my audio drivers and not being a whizkid it took me hours to figure out what I needed to reinstall.  I guess the first time it happened I didn't realize why I had lost the drivers. The second time I was able to reinstall them but the third time, I was supposed to be making a presentation and didn't realize right away that Norton had again removed my drivers.  The recover drivers feature did not work at all although the drivers were there.  I am very disappointed and would really like my money back!!

Replies

Kudos0

Re: Very unhappy

Posted: 20-Oct-2023 | 10:46AM · Edited: 20-Oct-2023 | 10:56AM · Permalink

Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

FAQ: Norton subscription and renewal
https://support.norton.com/sp/en/us/home/current/solutions/v126985328

When you stop your subscription from automatically renewing:

  • Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.

  • It typically takes a few hours from your request for the change to take effect.

  • Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.

Please check your Norton account to manage subscriptions
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... automatic renewal is off ... and no billing information. 

MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with automatic renewal off.  


 

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Annual subscriptions: Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund, if requested within 60 days of the purchase date. Each annual renewal payment is also eligible for a full refund, if requested within 60 days of being charged. For an annual paid subscription after a free trial, you can request a full refund within 60 days of being charged. Subsequent annual renewal payments are also eligible for a full refund if requested within 60 days of being charged.

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Norton annual and monthly subscription refunds
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Please submit: Cancellation & Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew

fwiw ~ and if you're not within 60 days of the purchase date - maybe, try < Contact Norton Support > request refund

FAQ: Norton Driver Updater
https://community.norton.com/en/forums/faq-norton-driver-updater

Kudos0

Re: Very unhappy

Posted: 25-Oct-2023 | 4:09PM · Edited: 25-Oct-2023 | 4:11PM · Permalink

 Lorene Brown:
Every time it ran it wiped out all my audio drivers [...]

related: https://community.norton.com/en/forums/driver-updater-ran-and-now-no-audio-connected

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