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Kudos0

Video feature not working

I have Norton Family 4.9.3.14. I have search supervision turned on. My kids phone is still able to search and view inappropriate and pornographic videos both in the YouTube app and on YouTube online. When the app is used there is not video history presented in Norton. I want my kid to have access to YouTube, so disabling that is not an option. She has an android device. 1. How can I get the search feature to work? 2. How can I get YouTube app to be monitored?

Replies

Kudos0

Re: Video feature not working

Hi Sook,

Currently Norton Family supports searches made in Chrome/Norton Family browsers on Google, Yahoo, Bing, Ask and YouTube. Also, under App Supervision rules you can block the YouTube app. Search/Video monitoring in YouTube app is not supported.

For more details you can refer this support page

Thanks,

Dinesh Kumar