Solved.
Kudos0

Viewing content of a Cloud backup

When looking at my backups on the Cloud the page says "Select a Backup to View and Download". I can click on a backup to select it but there is no action buttons to open it and view the contents. How can I view & restore the content of a backup?

Labels: Backup
Accepted Solution
Kudos0

Re: Viewing content of a Cloud backup

You need to click on This PC in the left pane and then you should see the Norton Backup Drive. Double click on that then choose the backup set you wish to view. 

Replies

Kudos0

Re: Viewing content of a Cloud backup

Hello Spud. Hoping this article will help with your issue.

https://support.norton.com/sp/en/us/norton-online-backup/current/solutio...

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Viewing content of a Cloud backup

Hi SA, thanks for your response but I fell at the first hurdle - I don't have a Norton Backup Drive on my Windows file explorer :)

Kudos0

Re: Viewing content of a Cloud backup

You don't see this in your Windows file explorer? And did you check this setting in your firewall settings per the article?

To view the files in your cloud backup, you must set the Network Cost Awareness option in the Firewall Settings window to No Limit.

Defining the Internet usage of your Norton product

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Viewing content of a Cloud backup

Spud:

Hi SA, thanks for your response but I fell at the first hurdle - I don't have a Norton Backup Drive on my Windows file explorer :)

You need to be using a Windows Admin account to see the Norton Backup Drive in Windows Explorer.

Kudos0

Re: Viewing content of a Cloud backup

Hi SA, I have set the Network Cost Awareness to No Limit but still cannot see the Norton Backup in file explorer.

Never mind, as a workaround I have found that if I select Cloud Backup > Restore then I can open a backup and view the files.

My account is administrator.

Kudos0

Re: Viewing content of a Cloud backup

Hi Permalink - thanks for the info. I have checked and my account is administrator.

Accepted Solution
Kudos0

Re: Viewing content of a Cloud backup

You need to click on This PC in the left pane and then you should see the Norton Backup Drive. Double click on that then choose the backup set you wish to view. 

Kudos0

Re: Viewing content of a Cloud backup

Many thanks Peterweb, I have it now and can browse through my back ups.

Kudos0

Re: Viewing content of a Cloud backup

You are welcome. Glad we could help. 

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