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VIP Access, VSMT vs. SYMZ
I have Norton Security Standard and tried to set up two-factor authentication. The Norton website instructs me to enter the 8-digit credential ID that follows the letters VSMT. However, my VIP Access app shows SYMZ followed by the 8 digits. I tried to enter the credential ID digits in the first field, anyway, followed by the 6-digit security code from the app in the second field. Each time, I get the message, "There is an error with your Credential ID. Retry entry." My guess is that a new alpha prefix was needed due to volume of users, but the authentication process doesn't reflect the ability to change or choose another alpha prefix. Has anyone else encountered this, or do you have suggestions/solutions?