My daughter has a virus on her computer and It will not let me load the Norton 360. What do I do?
Go to one of these forums and follow all directions given. You will not get a clean installation into an infected computer.
malwarebytes.org Malwarebytes- download free version, do a quick system scan ,if needed a complete scan.
OR , get this--
The VIPRE Rescue Program is a command-line utility that will scan and clean an infected computer that is so infected that programs cannot be easily run.The VIPRE Rescue Program is packaged into a self-extracting executable file (.exe) that prompts the user for an "unpack" or installation location, then starts the scanner and performs a deep scan. The user can start the program either by opening it via windows or from the command line.Virus definitions are included, and the program is self-running once executed. The initial scan, and all subsequent scans, include Rootkit Detection. Four command line options are available, perform a deep scan, perform a quick scan, log the events, and disabling the rootkit.Detections are consistent with the full VIPRE, and the VIPRE Rescue Program is designed to disinfect a system so infected that a user cannot install VIPRE.
This will get rid of the Virus. Tried it before. Called Microsoft, and this program removed Virus from my PC.
Finally, if nothing works, call Microsoft (866 PC Safety) they should help you clean your PC for free.Don't forget to press 1 before 866.
Hitman Pro: http://www.surfright.nl/en/hitmanpro
Comodo KillSwitch: https://forums.comodo.com/comodo-cleaning-essentials-cce-killswitch-cce/comodo-cleaning-essentials-1...
Norton power Eraser: http://security.symantec.com/nbrt/npe.asp?lcid=1033
Some of these, especially Hitman Pro and Comodo Cleaning Essentials with KillSwitch should help. If this is something like the sality worm that blocks all security-related software and websites you can use a rescue CD or USB downloaded from http://security.symantec.com/nbrt/nbrt.asp?lcid=1033
If you are experiencing an issue that needs urgent assistance please visit our customer support area:
There are currently 2 users online.