• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Virus Cleaned - How can I be sure I am ok?

I did a google for free software to convert an avi file to an mp4 file.  I went to a site that Norton said was safe, downloaded a free software install exe file and scanned it before running which Norton said was safe.  After unpacking files and part way through the install, I got a Norton pop up window about an unsafe file.

So I cancelled the install, and let Norton clean up and quarantine the file.  It said the problem was resolved.  I do take some comfort in the fact that the software was not installed, and the file appears to have been detected before it was allowed onto my system.

I deleted the install exe file, and emptied my recycle bin. 

Then I did a full system scan and it only found the normal cookies to clean up but nothing else.  So according to the full system scan the Trojan has been resolved.  I have never run Power Eraser, and the warning it gives that it could potentially delete legit system files makes me uneasy about running it.

Since the Trojan was deleted last night, the Norton log does not show any unusual threat detections.

But I am pretty nervous about continuing my online shopping, etc unless I know the Trojan has indeed been cleaned up.

How can I be sure?

According to the Norton log:  The threat was file "fusion.dll", and the threat name was "Trojan.Gen.2".  It is a new threat only 11 days old, and risk is high.

And yes, I learned a lesson, and in the future I will try to only download software from reputable sites like Softpedia.

Replies

Kudos0

Re: Virus Cleaned - How can I be sure I am ok?

The virus is cleaned. When put in quarantine, the virus cannot harm your PC and deleting it means it is gone. Your PC is safe
Kudos1 Stats

Re: Virus Cleaned - How can I be sure I am ok?

Hello AlG50

You can always stop at one of the free Malware Removal Forums and have them help you to scan your computer to make  sure it is clean. They have Experts there who can help  you.

Please see this link for an up to date description of these sites plus the addition of a newly listed site formed by one of our successful malware remover users who unfortunately has passed away. That site is still being run by a good expert who happens to be one of the other Gurus.  The new site is listed first in this link.

https://community.norton.com/en/forums/malware-removal-forum-recommendations

Thanks.




 

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.2.7 Core 202 I E 11
Kudos0

Re: Virus Cleaned - How can I be sure I am ok?

Thank you floplot, that is a good idea.  II will try that.

I realize that Norton says I am safe, but ... Norton safe search said the website was safe (but it wasn't), and I downloaded the file and scanned it and it said the install program was safe (but it wasn't).  So I am uneasy about the Norton program assuring me about not being at risk.  So I do feel I need to double check with a third party because identity or account theft is not something I want to risk.

Kudos0

Re: Virus Cleaned - How can I be sure I am ok?

AlG50:

Thank you floplot, that is a good idea.  II will try that.

I realize that Norton says I am safe, but ... Norton safe search said the website was safe (but it wasn't), and I downloaded the file and scanned it and it said the install program was safe (but it wasn't).  So I am uneasy about the Norton program assuring me about not being at risk.  So I do feel I need to double check with a third party because identity or account theft is not something I want to risk.

I would generally treat any notice that a website is "safe" by Norton as a neutral opinion. Always evaluate if the site you are visiting is a site you've known for a while and know of and trust the authors (and that you are ACTUALY on the site you are thinking of). Then once you have downloaded software, check that it is indeed digitally signed by them. Then right click on the installer you downloaded and choose "File Insight" to give you some additional info. "Thousands of users", "2 years old", "2/3 bars of trust". If you are still unsure there is always 60 more opinions from https://www.virustotal.com/ (bear in mind that zero detections doesn't mean "safe", and there are some junk antiviruses there that detect everything as a virus).

This thread is closed from further comment. Please visit the forum to start a new thread.