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Kudos0

Virus Scan problems with Norton

Hello Norton,

I don't can scan my Computer with Norton, becaouse if I start the scan it comes in few minutes a bluescreen. with the Error = eraserutilrebootdrv.sys

Replies

Kudos0

Re: Virus Scan problems with Norton

Hi @memooyase,

Thanks for reporting an issue in Norton Community Forums. Could you please provide below information for further investigation? 

1. Norton product name and version number installed

2. Operating system(64/32bit)?

I have you sent a private message steps for capturing and uploading requesting logs for analysis. Please check it when you get a chance. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation

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