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Kudos0

Vista won't shut down

Few days ago I used Norton Removal Tool to delete my NIS, I did run it, and after few minutes program said that now computer needs to be restarted. The problem is it didn't want to shut down, it stopped on message on the screen - "Shutting Down". After an hour it was still like that, so I pressed the power button, it went off and on without any problems. I installed my NIS again whitout any issues, computer restarted again normally. Nothing happend for a few days - turning the computer off went without any problems. But then after few days, when I wanted to turn it off, it stopped on "Shutting Down". This time I left it for 5 hours, but when I came back home it was in the same state. I pressed power button, and did turn it on again - no problems. And after a next week it happend again - computer didn't want to turn off. It happens sometimes, I don't think it does any harm to my PC, but it's quite annoying. Anyone of you have any idea why it's happening? As I said, it did it for the first time after using Norton Removal Tool. Thanks for any answers, regards, Konrad.

Replies

Kudos0

Re: Vista won't shut down

Hello konrip

Can you please tell us some information about your computer? What operating system and what service pack please? Also is it 32 bit or 64 bit ?  Which version of NIS did you uninstalll and then reinstall? Do you have any other Norton products installed? Do you have any other real time security programs installed now or when you used the Norton Removal Tool? Did you get the link for the Norton Removal Tool from the Forum? Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
Kudos1 Stats

Re: Vista won't shut down

HI konrip,

Do you get any message from Windows when you try to shut down? Usually there will be a message indicating that Windows is waiting for such and such process to end. Do you see any such message?

At some point Windows should forcefully shut down any processes that are still hanging. Do you get an option to shut down now? If so what happens when you click on this?

Do you see this problem when you do a restart or just on a complete shut down?

Also try checking your Windows system and applciation events and see if there are any events logged at around the time you attempt to perform the shut down.

To view events type in the word event in the start menu search box. When the events window comes up click the + sign next to Windows logs. Then search through the application and system events for the time frame in question.

Hope this helps.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Vista won't shut down

I too had this exact same issue. It hasn't happened to me for awhile. You try to shut down and it goes on and on and won't shut down until you maually press the power button. Oddly enough this never happened until I upgraded to NIS 2011 from 2010. I am using Windows Vista Service Pack 2 32-bit.

Kudos1 Stats

Re: Vista won't shut down

Hi! All,

I have a question for those having the shut down issue.  Have you tried running basic system maintenance?  (Basic system maintenance includes running a complete disk check, running disk cleanup manually, and disk defragmenter manually this can clear up alot of issues in Windows.)  Yes, I do know that Windows Vista through 7 do the disk defragment on their own at a pre-scheduled time, however that means the system must be turned on at that time or the task does not run.

Tech83

Kudos0

Re: Vista won't shut down

I have Windows Vista: Home Premium SP2 32bit, before unnistalling NIS I had the same version - 2011. I don't have any other Norton products or real time security programs installed. And, yes, I got the link from the forum.

My Vista just hangs on message "Shutting Down", I don't get any option to cloes any process or anything.

I also checked my events, and my PC doesn't 'see' these shut downs, I mean if the computer hangs, there is no event in the events list.

I did the full 'format' of my system 2 months ago, and I didn't installed many programs, so I think my computer is relativelly clean.

Thanks for your help so far, regards, Konrad.

Kudos1 Stats

Re: Vista won't shut down

Hi Konrad,

Have you followed Tech83's suggestions? To reiterate I would recommend the following:

1. Perform a chkdsk /r for each drive. For the system drive Windows will tell you that it needs to schedule the chkdsk for the next restart. Answer yes to this and restart your computer. Let us know if it finds any problem. Be sure to run this for each drive if you have more than one.

2. You can go ahead and defragment your hard drives though this is less likely to be causal than the chkdsk.

3. Please see this post and follow the suggestions there. Though this post was written to address a BSOD, the relevance is that it helps identity driver issues that Windows may have missed.

Please let us know how it goes.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Vista won't shut down

When I put chkdsk r/ it just comes up with the message cannot lock current drive, I don't get any otion if I want to do it after the next reboot.

Kudos1 Stats

Re: Vista won't shut down

hi Konrad,

You need to do this from a CMD prompt. From start menu go to Accessories and then find the Command Prompt entry. Right click on this and select Run As Administrator.

For your C drive you would type in: chkdsk c: /r. If you have another drive (say Drive D) you would do a chkdsk d: /r, etc.

Do this for each hard drive on your system.

Another question. Do you have external USB devices connected during the shut down attempt? If so try disconnecting those and see if it makes a difference.

Best wishes.
Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Vista won't shut down

Ok, I did chkdsk - as I thought, there are no problems. The only 2 USB devices which are plugged in, are - my mouse, and printer. But this can't be the problem, because they were there for 2 years, and there was no problem at all. As I said, my computer is fairly 'fresh', because I did format 2 months ago. Problem first occured after I used Norton Removal Tool, was it just coincidence, or was it this program to cause the problem? Thank you for help, regards, Konrad.

Kudos0

Re: Vista won't shut down

Hi Konrad,

Anything is possible but it is highly unlikely that the removal tool would have caused something like this.

Did you follow through on item #3 at my earlier post?

If #3 from my earlier post does not yield results I would recommend that you use msconfig to eliminate all start programs and processes except Norton and MS services. If you need more detail on how to do this, please ask us.

Best wishes.
Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Vista won't shut down

Hi! Konrad,

AllenM, has provided you with very sound advice.  I do have to ask: do you have Adobe Reader or any Adobe products period installed onto your system (Adobe Flash counts too)?  I have encountered several issues where Adobe products can cause problems on systems' whenever a removal tool is used to remove any security program whether it is Norton, McAfee, Kasperskys' or any other it does not matter.

Tech83 :)

Kudos0

Re: Vista won't shut down

AllenM, sorry I forgot to tell you, I actually used this suggestion, from your earlier post to use this program, but it doesn't work for me, it just doesn't see any problem, when my issue happens.

I'm not sure how to use msconfig, and I'm not sure if it will help, I'm not experienced in these things, but how disabling start up programs will help me, so computer will shut down properly?

Yes, I have few Adobe products installed - Adobe AIR, Adobe Flash Player 10 Plugin, Adobe Flash Player ActiveX, Adobe Reader 8.2.5.

Thanks for all your answers, I'm hoping for more :)

Regards, Konrad.

Kudos1 Stats

Re: Vista won't shut down

Hi Konrad,

When the OS hangs during shut down like that it is more common for this to be caused by a hardware issue which was the reason for using that other utility I mentioned from step #3 earlier.

Shutdowns which hang like that that can also be caused by software issues but it is somewhat less common because the OS is typically able to forcefully shut down any process which does not shut down on its own gracefully.

msconfig can help to narrow that down. If there is a piece of software causing this, msconfig could very possibly be used to find out which one is the culprit.

I'd like you to try using msconfig to do a selective startup. To do this please go to Windows start menu and type in msconfig in the search box and hit Return. This will bring up the System Configuration Window. Click on the Services tab and down at the bottom put a checkmark on Hide All Microsoft Services. Then click Disable All on the bottom right. Now go back through the list and put a checkmark back on anything which has Norton or Symantec in the Service or Manufacturer columns. Then click on the Startup tab and again click Disable All. As before, go back through the list putting a checkmark on any Norton or Symantec related entries.

Then click Apply and OK and restart you computer. After the computer comes back up try a couple of shut down tests and see if there is any difference.

If you do not see the problem at this point then msconfig can be used to turn things back on one at a time until you find the one which is causing the issue.

If msconfig does not make a difference please be sure to run msconfig again and this time click on Enable All in both the Services and Startup tabs and OK your way out and reboot the computer.

If all this does not tell us anything we can try using the removal tool one more time to remove NIS and reinstall. Please do not do this until we have discussed results of the other tests, because if we get to this point I will want to follow a certain procedure in the use of the removal tool to help ensure a proper cleanup.

Please let us know how it goes.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Vista won't shut down

Hello Konrad

Do you have Spybot with Tea Timer installed? Tea Timer will prevent the registry changes  which might be necessary.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
Kudos0

Re: Vista won't shut down

This problem happens once in about 30 reboots, I'm not sure if using msconfig is a good way to find the solution. Although I may give it a go.

No, I don't have a Spybot or TeaTimer installed.

Do you think that running Removal Tool again may help? But how? Sorry I'm not really experienced in these issues, so sorry for my maybe stupid question. Really thank you for all your answers, regards, Konrad.

Kudos1 Stats

Re: Vista won't shut down


konrip wrote:

Yes, I have few Adobe products installed - Adobe AIR, Adobe Flash Player 10 Plugin, Adobe Flash Player ActiveX, Adobe Reader 8.2.5.


FWIW....your reported Adobe apps are outdated and vulnerable.

IMO.... a scan with Secunia OSI or Secunia PSI would render interesting results. 

FWIW....have you tried "Vista won't shut down" at Microsoft answers Search bar.

FWIW....have you tried "Vista won't shut down" at Microsoft Fix it Search bar.

Kudos0

Re: Vista won't shut down

Hi Konrad,

I was under the impression that the "hang" was easily reproducible. I did not realize it is only once in about 30 reboots. That does make it tougher to be sure.

I'd hate to see you have to reboot 30 times back to back to try and reproduce this.

I'm a little reluctant to "recommend" the removal tool under such intermittent circumstances but if you would like to do so, let me know and I'll provide the steps.

If the removal tool were to have caused this kind of issue I would expect the problem to occur much more frequently than you describe. Also if NIS is working properly for you, this would also indicate the removal tool did the proper clean-up.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos1 Stats

Re: Vista won't shut down

Hi! Konrad,

I would suggest that you go through all of your installed software and run their update programs to bring them up to date; this will resolve a wide range of issues.  Give the age of your Adobe Reader I would suggest that you go to Adobe Downloads and select the options to get each item to have it downloaded and installed (allow the installers to do the uninstall of any previous versions so that settings will be transferred to the new installation; also sometimes Adobe will bundle software like the Adobe Air with the Adobe Reader download opt to have both downloaded and installed at the same time).

Also make sure that your system is clean and running cool otherwise some systems' will do a thermal lock up leaving the system running so that the fans can cool the system down (generally a thermal lock up is used when a computer manufacturer believes that their cooling implementations can gradually bring the system temperature down reducing the amount of damage to the system).

Tech83 :)

Kudos0

Re: Vista won't shut down

Adobe Reader 8.2.5 is still current and supported alongside 9.4.  There is no need to update to 9.4 from a performance or security standpoint unless you want the new features.  Moreover, Adobe Reader X, which will feature a sandboxing method to make the program more secure is due to be released very soon.  I would just wait a few weeks and install Reader X for the added security it will provide.

Kudos0

Re: Vista won't shut down

Tech83, as you said I did reinstall all the Adobe products, in the way you told me.

Also I have an issue with my graphic card - fan on it, sometimes doesn't work unless I flick it with my fingers. I usually do it, and everything is fine, but sometimes I just simply forget. When fan doesn't turn, my graphic card, gets quite hot. Is it possible that, let's say, I forgot about it and it got really hot and it just didin't want to turn off because of that? I know it may sound stupid, but is it possible?

bjm_ of cours I looked at these sites, but it didn't really help me. And now my Adobe products are all up to date.

AllenM, I also don't really want to run Norton Removal Tool, although the problem first occured after running it, is it possible that it was just a coincidence?

SendOfJive, I have the newest version of Adobe now, maybe it makes no real difference, but having newer version just feels kind of better.

Big thank you for all of you guys. I feel that someone actually wants to help me. I hope you will still be helping me, regards, Konrad.

Kudos0

Re: Vista won't shut down


konrip wrote:

Also I have an issue with my graphic card - fan on it, sometimes doesn't work unless I flick it with my fingers. I usually do it, and everything is fine, but sometimes I just simply forget. When fan doesn't turn, my graphic card, gets quite hot. Is it possible that, let's say, I forgot about it and it got really hot and it just didin't want to turn off because of that? I know it may sound stupid, but is it possible?

>> As I mentioned before the first thing which is suspect when the computer hangs in this way is hardware. So yes it is certainly possible that the culprit is the video card. If the fan is not coming on by itself you really should consider having the video card replaced.

AllenM, I also don't really want to run Norton Removal Tool, although the problem first occured after running it, is it possible that it was just a coincidence?

>> Absoutely! This is not only possible but likely in this case. As I mentioned earlier, I am not of the belief that this really caused the problem.

Big thank you for all of you guys. I feel that someone actually wants to help me. I hope you will still be helping me,

>> I know I am happy to help when I can and I know everyone else who offers advice is also happy to do so.

 regards, Konrad.


Hi Konrad,

Please see comments inline above.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Vista won't shut down

Suddenly after nearly one week of silence, computer hanged on "Shutting Down" again. I checked my graphic card - fan was working fine. Today I also updated my graphic card drivers.

I have this issue with my graphic card for about a year now, and these hangs never happened before.

I cleaned my computer with an air duster about 3 months ago, is it possible that some dust is causing the problem?

I also looked at the software installed week before problem happend for the first time. I will list it here:

Java Update 6 Update 22

Windows Media Player Firefox Plugin

System Requirements Labs

Any of these things are likely to cause issues? Or they probbably have nothing to do with this problem?

Thanks for your help, as I said earlier, I hope for more. Regards, Konrad.

Kudos2 Stats

Re: Vista won't shut down

Hi Konrad,

Your issue really does not sound like software to me. Unless you are running different software on the occasions that you see this "hang" that you are not normally running the other times I doubt this is the issue.

Do you see any other symptoms at all? Crashes of any kind, etc?

One other thing I can think of to check at the moment is to run a memory test. How much memory do you have by the way?

Here is a link to a Microsoft memory diagnostic tool if you don't have another one you prefer.

http://oca.microsoft.com/en/windiag.asp

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos1 Stats

Re: Vista won't shut down

Hi! Konrad,

AllenM, is right.  Once your graphics card fan begins to fail, you can rest assured that the graphics card itself will fail a very short time later (on rare occasion I have seen a graphics card goes as long as an entire year before showing any signs of failure).  Only experienced PC Technicians replace the cooling fan on a graphics card because sometimes things can go wrong (such as selecting the wrong replacement unit).

I also agree that running the Microsoft Memory Diagnostic tool is an excellant idea; it will pinpoint memory that is in a state of failure.

I recommend that you download and install SpeedFan version 4.41 when the site loads click on the blue words SpeedFan 4.41 to begin the download and the follow your standard procedure for installing software to your computer.  You can use this program to monitor your computer's temperatures if any of them get to high for an extended period of time then it is time to check and see if the computer's interior needs to be cleaned; if it is clean then adjustments to the way the unit is cooled will be needed to provide proper cooling.

Also please provide information as to what kind of graphics card you have; this will help provide the best path for part replacement.

Tech83 :)

Kudos0

Re: Vista won't shut down

AllenM, I have 2GB RAM. I dud run a test with the program which you sent me link to. My comuter passed it without any errors.

Thanks, Tech83, I had a look at this program, while my fan was working - it showed that temperature is fine.

Also another thing which I maybe didn't mention. When my computer hangs, and I press the power button to turn it off. And I turn it on next time, I don't get any message that "Windows shut down unexpectedly", or I don't get an option if I want to run it in a safe mode. It just goes on normally. I guess it's a good thing, but I thought I will post it here :) .

It may sound stupid, but the fan broke, because I used not to clean my computer, and because I have a cat, his hair got into the fan and blocked it, from then on, it sometimes doesn't work. As I said earlier I cleaned my computer with an air duster about 3 months ago. Is it possible that some dust is causing the problem, or do you think that's not the issue. Big thanks for help from both of you, regards, Konrad :)

Kudos0

Re: Vista won't shut down

Hi Konrad,

I don't think dust is the issue. You should periodically blow the dust out to prevent overheating and other issues but if this were to have gotten bad enough to cause something like this you should see other symptoms as well.

It is also very telling that Windows does not give you an "improper shutdown notice" when you bring up the computer the next time around. This tells me that Windows has completed everything it needs to do for a graceful shut down.

This is starting to make me think something is going on with the BIOS as it is the last piece which should be involved in powering down the computer.

I asked this question before but I didn't see an answer from you. Do you see this "hang" on a computer restart or just a full computer shut down?

Can you check your BIOS settings and see what any power related settings are set to? If you have your mother board user manual it should go into detail about what each setting means. If you have trouble knowing which ones might be relevant let me know what the model and manufacturer of your mother board is.

In the end this is most likely not going to cause any "functional" problems with your computer since Windows and your other software is apparently getting shut down gracefully. However, if some piece of hardware (such as your video card) is starting to fail then at some point it will go out the rest of the way.

Given what you've described about your video card fan I would recommend replacing this as soon as you get a chance.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Vista won't shut down

Ok, I will have a think about getting a new graphic card :)

Manufacturer of my motherboard is MSI, model is MS-7525 (Boston). I hope this will help you. Unfortunately I don't think I have a manual for it. I'm also not really sure how to check all these power settings :) .

These hangs happen usually when I do full shut down, it happened on a computer restart, only once - after using Norton Removal Tool, that's when it happened for the first time. But this may be because I simply do 'full' shut downs more often.

Thanks for your help, big regards, Konrad. :)

Kudos0

Re: Vista won't shut down

Hi! Konrad,

I did not see any mention of a graphics card brand (I am hoping I just missed it); could please provide the name of who manufactured the graphics card.  Also does this graphics card have a lead from the power supply going to it?  In some instances a failing graphics card can cause the BIOS to hang during either startup or shut down procedures. It has happened to me more than once.

I believe that between AllenM and myself we should be able to get things sorted out;  AllenM will be working with you on diagnosing the issue with your motherboard and I will do the same with your graphics card including (attempting to) helping you to locate a replacement graphics card.

I will be tracking AllenM's diagnostic procedures so as not to interfere with what he is asking you to do.

Tech83 :)

Kudos1 Stats

Re: Vista won't shut down

Hi Konrad,

Did you buy your motherboard directly from MSI or is this a computer built by a distributor? HP perhaps?

I'm not find this motherboard on the MSI website and from searches I've done it appears to be from HP. Can you confirm?

I agree with Tech83 that the video card is probably the most likely culprit and as I mentioned before given what you have told us about the fan I would recommend replacing this card as soon as you can.

The "hangs" you describe do not appear as yet to be really harmful since Windows is apparently shutting down properly but if the video card is going out then it will likely get worse over time.

I'll see if I can find the BIOS settings once you confirm the questions regarding who you got your computer from and such. If this was from HP it would be helpful if you can supply more information on the computer model number and such.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Vista won't shut down


konrip wrote:

[...] 

These hangs happen usually when I do full shut down, it happened on a computer restart, only once - after using Norton Removal Tool, that's when it happened for the first time. But this may be because I simply do 'full' shut downs more often.

Thanks for your help, big regards, Konrad. :)


Hi Konrad

It would be really helpful if you could insert an image of your system's current 'System Stability Chart' into your next post. This will provide us with a high level summary of the health of your system, including such things as application failures, hardware failures and disruptive shutdowns.

You can access the 'System Stability Chart' via the 'Reliability and Performance Monitor':

  1. Open Control Panel and click 'System and Maintenance'.
  2. Click 'Performance Information and Tools'.
  3. In the Tasks pane on the left hand side of the window, click 'Advanced Tools'.
  4. At the top of the 'Advanced Tools' window, there is a section called 'Performance issues'. If there are any entries listed here, then please include a screenshot of this window in your next post as well. If not, then continue on to step 5.
  5. Click 'Open Reliability and Performance Monitor'.
  6. In the left hand pane, under 'Monitoring Tools', select 'Reliability Monitor'. This will open the 'System Stability Chart' in the right hand pane. Maximise the window and capture the screenshot.
  7. Insert the screenshot(s) into your next post.

 Below is an example of a 'System Stability Chart' showing a disruptive shutdown ie using the power button to shutdown the computer. If you can provide similar information, it would be most helpful.

 

Kudos0

Re: Vista won't shut down

Tech83, my graphic card is GeForce 8600 GT. Do you want some more information about it? Because I probably have a box for it, with more info on it, but it's in the attic. But I will get it, if it's needed :) .

AllenM, you are right, it is from HP. LINK FOR THE FULL SPECIFICATION Everything which is listed there applies to my computer, apart from power supply, which is different (600W), and a graphic card, of course.

elsewhere, example which you showed me, I don't think it's showing the right thing. Anyway, as I said earlier, my computer doesn't recognise these hangs as a distruptive shut downs, so they are simply not listed there. So, I think inserting this screenshot will not help, but if you want this info anyway, I can do it :) .

Thanks for that you actually want to help me, I feel optimistic about my problem now :) . Regards, Konrad.

Kudos0

Re: Vista won't shut down

Hi! Konrad,

Yes, I do need some information about your graphics card; could please provide the name of the manufacturer (i.e.; XFX, BFG, etc.) this will help to narrow down a beneficial replacement or if the card has a lifetime warranty or not.

I did run a power analysis and it would seem that your system does not have enough power for this configuration based on the listed wattage of the currently installed PSU, could you please provide the name of the manufacturer of your computer's Power Supply Unit as well so that I may re-do the power analysis for much better results; going based on generic information leads to very inaccurate analysis results.

AllenM, you are most definitely right about the BIOS issue, it could be a communication problem between the graphics card's own BIOS chip and the motherboard's BIOS chip.

Tech83 :)

Kudos0

Re: Vista won't shut down

I'm almost 100% sure that my manufacturer is PNY. I don't think it has a life time warranty, when it broke a year ago I tried to replace it, but in the shop where I bought it they said it wasn't under warranty anymore.

I don't know if missed part of my earlier post, I said, now, my power supply is 600W. From what I know it's enough to run my computer. Do you if there is any easier way to find a name of the manufacturer than to look onto the box in which my power supply came?

Thank you for your help Tech83, regards, Konrad. :)

Kudos0

Re: Vista won't shut down

Hi! Konrad,

I have re-done the power analysis and yes a 600 watt psu should cover the work load.  The only other way I know to get the name of the psu manufacturer is to look on the psu itself but looking at the box that it came in would probably be less of a hassle.  I am asking for the name of the psu manufacturer because I have come across several off-branded psu's that fail permaturely; I want to eliminate that possibility asap.  How old is the PSU?

Most generally PNY's graphics cards ship with about a year warranty; how old is the graphics card?

Tech83 :)

Kudos0

Re: Vista won't shut down

Ok, manufacturer of my PSU is Arctic. It's 2 years old, just like my graphic card, because, I bought them and 'installed' them together. Maybe it's just my impression, but so far I had absolutelly no troubles with my PSU, it's completelly fine for me. Do you need any other information?

Thanks, Konrad :)

Kudos0

Re: Vista won't shut down

Hi! Konrad,

Yes, I do need more information, please answer the following questions:

Does your psu's box list how many hours it has in its lifespan (typically listed as MTBF or Mean Time Before Failure)? How many hours do you run your PC in a day? (Feel free to estimate.)  Do you have your computer plugged into a surge suppressor or an UPS unit (Uninterruptible Power Supply) ?

You might want to check Walmart.com to see if they have a graphics card that will work in your system.  I also recommend doing a price comparison at other locations once you have selected a graphics card to make sure you get the best deal available.

Tech83 :)

Kudos0

Re: Vista won't shut down

I have Windows Vista Ultimate SP2 32bit, I upgraded from NIS 2010. I don't have any other Norton products or real time security programs installed. My Vista just hangs on message "Shutting Down" (on exit screen, when current user session is already closed, so you can't run task manager or so).

I've never seen such issues with NIS 2010.

Kudos0

Re: Vista won't shut down

I've read all this thread, some thoughts about my situation:

- I haven't installed any other soft or hardware these days (upgraded from NIS 2010 to NIS 2011 3 days ago);

- my system was stable before upgrade;

- I installed all NIS updates and run full system check - it's OK;

- I finished shutdown with Power button, but there is no information about that in a 'System Stability Chart' (as I said before, system hangs after exiting user session, perhaps system counters already don't work at this point);

- I've seen NIS process hanging on a working system - run optimization process and leave computer for about 2 hours so it finished optimization and went into screen server mode, after that I discovered that I can't close NIS window because it stopped responding.

I see the only warning for the shutdown time in the system log:

event 1530 UserProfileSerce:

 3 user registry handles leaked from \Registry\User\S-1-5-21-2029750519-851412660-3301030537-1000:
Process 832 (\Device\HarddiskVolume1\Program Files\Norton Internet Security\Engine\18.1.0.37\ccSvcHst.exe) has opened key \REGISTRY\USER\S-1-5-21-2029750519-851412660-3301030537-1000
Process 832 (\Device\HarddiskVolume1\Program Files\Norton Internet Security\Engine\18.1.0.37\ccSvcHst.exe) has opened key \REGISTRY\USER\S-1-5-21-2029750519-851412660-3301030537-1000
Process 832 (\Device\HarddiskVolume1\Program Files\Norton Internet Security\Engine\18.1.0.37\ccSvcHst.exe) has opened key \REGISTRY\USER\S-1-5-21-2029750519-851412660-3301030537-1000

Xml события:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" EventSourceName="profsvc" />
    <EventID Qualifiers="32768">1530</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-11-07T14:58:02.000Z" />
    <EventRecordID>134985</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Teddi</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData Name="EVENT_HIVE_LEAK">
    <Data Name="Detail">3 user registry handles leaked from \Registry\User\S-1-5-21-2029750519-851412660-3301030537-1000:
Process 832 (\Device\HarddiskVolume1\Program Files\Norton Internet Security\Engine\18.1.0.37\ccSvcHst.exe) has opened key \REGISTRY\USER\S-1-5-21-2029750519-851412660-3301030537-1000
Process 832 (\Device\HarddiskVolume1\Program Files\Norton Internet Security\Engine\18.1.0.37\ccSvcHst.exe) has opened key \REGISTRY\USER\S-1-5-21-2029750519-851412660-3301030537-1000
Process 832 (\Device\HarddiskVolume1\Program Files\Norton Internet Security\Engine\18.1.0.37\ccSvcHst.exe) has opened key \REGISTRY\USER\S-1-5-21-2029750519-851412660-3301030537-1000
</Data>
  </EventData>
</Event>

I really don't want to upgrade all my soft as you did previously, I don't think that it might help and I don't have time for that.

Please, tell me for sure:

-  is that possible to downgrade to NIS 2010?

- could I be sure that you work on this issue and get notification when it is fixed?

Kudos2 Stats

Re: Vista won't shut down

Hi! Notacat,

Welcome to the Norton Community Forums!!  :)

I have reviewed your issue with NIS 2011; please make sure you backup your Norton Identity Safe and un-install NIS 2011 using the option for complete removal (Do Not have any settings kept from the previous installation).  You will have to restart your computer once it is back in Windows re-install NIS 2011 as an Administrator (if you downloaded NIS 2011 you should have the installer still on the computer (the file path differs from PC to PC based on user customizations) you can use this to re-install NIS 2011 on your computer.  Please remember that it is necessary for you to keep all of your installed software up-to-date to address security and performance (compatibility) issues with each program.

Please advise on how things go.

Tech83 :)

Kudos1 Stats

Re: Vista won't shut down

Tech83,

it looks like you are right. I reinstalled as admin a week ago and haven't seen hangs since then.

Hope, it won't happen any more.

Perhaps, to avoid such issues, your installer should ask for admin rights during upgrade or pure install.

Kudos0

Re: Vista won't shut down


notacat wrote:

Tech83,

it looks like you are right. I reinstalled as admin a week ago and haven't seen hangs since then.

Hope, it won't happen any more.

Perhaps, to avoid such issues, your installer should ask for admin rights during upgrade or pure install.


Hi! Notacat,

Yes, that would be nice; but what would Windows do to make your life interesting?  ;)  Just remember to perform basic system maintenance and you should reduce your chances of recurrence of the issue greatly.

Tech83  :)

Kudos0

Re: Vista won't shut down

it's not so interesting, I have no enough time to do much more interesting things. I need my working horse to be really working. It has all latest updates, I perform the maintenance, etc..

The more I work in software industry, the less I beleive that the basic maintenance or updating something like Acrobat Reader might solve any problem with a new product version.

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