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Kudos0

VoIP Quality Sucks

I have a Polycom IP550 plugged into my Norton Core which in turn is plugged into my FIOS Gateway.  The phone and router need to be constantly rebooted because the phone stops seeing the VoIP server (the VoIP provider says it is losing 'registration' and VoIP server) and because of poor call quality.  I've been on the phone with with VoIP provider and they want to look at the port settings on the core.  How can I access those settings?  What can I do to improve call quality? 

FWIW--I didn't have these problems before installing core so I am pretty sure it is the Core and not the router or ISP.  It has been intermittent so it's kind of hard to isolate.  Also ran a broadband QoS test and it returned 65% so we've got a problem. 

Thanks

Jon

Replies

Kudos0

Re: VoIP Quality Sucks

Hello Jon. The port settings aren't accessible on Core although you CAN assign a "reserved IP" for a specific device. Are you using the external AC adapter for power or getting power over Ethernet? Using power through ethernet MAY be a larger part of your phone dropping its registration with the VOIP server. Have you tried a direct Ethernet connection to your FIOS router with the VOIP phone as a test?

Also. In your Core app are you sure the device appears AND you have the QOS assignment to it?

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.316 / NCSP 22.16.4.15 / Norton Core v.270 on Android 1.93
Kudos0

Re: VoIP Quality Sucks

Thanks. I didnt have problems when phone was plugged into the fios gateway. All my devices get power direct from AC outlets. I don't do Ethernet power. Yes. Device is shown in the app with qos enabled.
Kudos0

Re: VoIP Quality Sucks

Jon another thing you can have a look at is the setting in the app for DPI or deep packet inspection. Also in the app set your DNS to ISP. The Core should reboot to make those settings set, recheck your drops and call quality again.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.316 / NCSP 22.16.4.15 / Norton Core v.270 on Android 1.93
Kudos0

Re: VoIP Quality Sucks

Hello Jon. I'm following up to see what the status of your issue is. Core firmware has updated to version 237, wondering if that corrected anything for you.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.316 / NCSP 22.16.4.15 / Norton Core v.270 on Android 1.93

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