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Posted: 22-Aug-2021 | 5:01AM · 13 Replies · Permalink
With Norton VPN turned on my HP Envy Printer is shown as off line, turning VPN Off puts printer on line and any outstanding documents immediately print. All other network services eg email work normally. Turning VPN off just to use a wireless printer is annoying, any ideas. Norton online support couldn't fix it either!
Posted: 22-Aug-2021 | 7:02AM · Permalink
If you are setup on the same network as your router then you will have to play around with your network settings in Windows. I do not know of any settings in the VPN to do this but maybe others might know.
In Windows:
1/ go to settings
2/ Network and Internet
3/ Properties ( for the network in question)
4/ Network profile should be private ( I assume this a home trusted and secure network )
Posted: 22-Aug-2021 | 8:09AM · Permalink
This may not fit your situation 100% but might be worth a read.
https://smallbusiness.chron.com/printer-not-work-connected-vpn-38762.html
Posted: 22-Aug-2021 | 8:35AM · Permalink
Yes as I noted above I do not know of any settings in the VPN that will make any change to the network access. But maybe armed with this info you can try Norton support again and see if the technicians can solve it.
Hopefully others here may be able to assist.
Posted: 22-Aug-2021 | 10:41AM · Permalink
Norton VPN does have a split tunnel feature that you may be able to use to add your printer's software to a VPN exclusion.
From the new 360 My Norton interface, click on the down arrow beside Turn On for the VPN feature. Then click on Settings.
Then click on Split Tunnel.
Then turn on the feature and click on ADD. Then look for the printer software and add the .exe file for that to exclude that software from the VPN feature. From my image you will see that I have excluded my email client software so I do not have any issue the VPN being blocked by my email provider.
Posted: 26-Aug-2021 | 3:30PM · Permalink
This doesn't work for me. Why has this started today, this is the first time that I needed to turn off to enable printing.
Posted: 26-Aug-2021 | 3:33PM · Permalink
This makes this product worthless and begs the need for a subscription.
Posted: 26-Aug-2021 | 4:12PM · Permalink
I had to remove the wireless printer and then add it again in the setting for printers, with the Norton Secure VPN turned on. I can now print with VPN turned on and the printer is listed as ready.
Posted: 27-Aug-2021 | 8:38AM · Permalink
Thanks to Valentine 1.
Completely removed the HP Printer and re-installed from scratch. Had to make the HP Software completely forget the previous printer. Installed with VPN On. Confirmed that it Prints OK with VPN On and Off and after Restart and Shut Down.
Thanks
Re: VPN Blocking Wireless Printer
Posted: 26-Aug-2021 | 4:12PM · Permalink
I had to remove the wireless printer and then add it again in the setting for printers, with the Norton Secure VPN turned on. I can now print with VPN turned on and the printer is listed as ready.