When VPN is on, some sites say "This Site can't be reached". When I turn VPN off, the site comes up without doing anything else.
I contacted Norton. Someone connected to my computer, did a bunch of stuff that he could not explain and the solution did not work. Won't do that again. Next chat was with someone who suggested I reboot my modem (why it is not a Norton issue is beyond me). That didn't work.
I was told that my issue was escalated to the "Senior Team" and I would get a call within 24-48 hours. When I didn't get a call, I went back into Support and found out that my issue was not handled properly and it had been "de-escalated" (I was told this by a supervisor that I requested to speak to). This agent wanted to connect to my computer to do a "proper troubleshoot". I told him to "blow smoke" - no happening. Finally, he said (and the supervisor said) that the issue was escalated and I would get a call within 48-72 hours. Guess what, 72 hours has passed and no call.
Went on Support chat again today and was told that my issue has been escalated and he would escalate it again and I would get a call within 24 hours.
THE CLOCK IS TICKING!
I don't know if anyone else has had this issue and has a solution, or if anyone else has experienced this absolutely disgraceful customer service.
I am on the edge of dumping Norton for good. (This is not the only issue I have had trouble resolving)