This forum thread needs a solution.

VPN blocks access to some sites

When VPN is on, some sites say "This Site can't be reached". When I turn VPN off, the site comes up without doing anything else.

I contacted Norton. Someone connected to my computer, did a bunch of stuff that he could not explain and the solution did not work. Won't do that again. Next chat was with someone who suggested I reboot my modem (why it is not a Norton issue is beyond me).  That didn't work.

I was told that my issue was escalated to the "Senior Team" and I would get a call within 24-48 hours.  When I didn't get a call, I went back into Support and found out that my issue was not handled properly and it had been "de-escalated" (I was told this by a supervisor that I requested to speak to). This agent wanted to connect to my computer to do a "proper troubleshoot". I told him to "blow smoke" - no happening.  Finally, he said (and the supervisor said) that the issue was escalated and I would get a call within 48-72 hours.  Guess what, 72 hours has passed and no call.

Went on Support chat again today and was told that my issue has been escalated and he would escalate it again and I would get a call within 24 hours.


I don't know if anyone else has had this issue and has a solution, or if anyone else has experienced this absolutely disgraceful customer service.

I am on the edge of dumping Norton for good. (This is not the only issue I have had trouble resolving)



Re: VPN blocks access to some sites

Please post site examples -
~ some sites want to know your true location to provide localized content

Web sites often block VPN access for legal or copyright reasons. There is nothing a VPN provider can do to get around these blocks.

Contact the individual web sites to see if they block VPN access. Many sites do this for legal/copyright reasons.
A VPN service does not block access to any sites. There is no white/black lists for sites. 

Web sites have the right to protect their content. And sometimes there are legal reasons for blocking access to users from a different geographic location. 

Some VPN providers may have found ways to circumvent these legal protections. But Norton is not here to bypass legal protection. If you are one that wants to access this kind of legally protected content, then maybe you would be better served with another product.

(credit peterweb)

Why Do Some Websites Block VPNs?

One of the only ways to protect your right to privacy and information online is to use a VPN. Some websites infringe on those rights by blocking VPNs, but they do it for a good reason.

The big names that are notorious for blacklisting VPNs are Netflix, Hulu, Amazon, and the BBC. It’s hard to figure out exactly how many websites block VPN access, but the number could be in the thousands. Most of these sites aren’t actively at war with VPNs, but they manage to blacklist a lot of VPN IP addresses over time passively.

Learn why media streaming services or apps do not work when connected to Norton Secure VPN

Some streaming services such as Netflix, Hulu and Showtime, offer geo-restricted content that makes it unavailable in certain regions. These services also block the content if they detect a VPN, a proxy, or an unblocker service as a method to bypass the geo-restrictions.

Connect to a different VPN region
Apps such as BBC iPlayer or Netflix, collect IP address information and actively blacklist any IP address that they suspect belongs to a VPN. Once the IP addresses of the VPN server used are blacklisted and blocked, these apps do not work unless VPN service is dynamically changing the IP addresses. To overcome this, use the Split Tunnel feature. Click Enable Split Tunnel in Norton Secure VPN to know more on Split Tunnel.

The Split Tunnel feature is currently available with Norton Secure VPN for Windows and Android only. - 04/08/2021

This thread is closed from further comment. Please visit the forum to start a new thread.