I am trying to add configuration on my wife's iphone 7. It is asking for Type, Description, Server, Remote ID, Local ID. How do I find this Information?
Have you installed Norton Wifi Privacy, NWP, on the device? If so, there is no configuration necessary. Just open the NWP app to check and configure the service.
We downloaded Norton WiFi Privacy. Is that the same as NWP? When we open it to configure we first have a problem getting through the iPhone touch ID. After multiple tries we get to Norton WiFi Privacy page with a red circle with unsecured connection written in it. Below the circle it says "Norton WiFi privacy needs to install a VPN profile to work" install now. When we tap install now it takes us to "Norton WiFi Privacy" Would like to add VPN Configurations. All network activity on this iPhone may be filtered or monitored when using VPN. Don't Allow Allow. When we tap Don't allow it goes back to red circle page. When we tap Allow it goes to Touch ID Add VPN Configurations Cancel. After trying 10 or more times to get past touch ID it sometimes gets to VPN Configurations Status Not Connected with a toggle button and all the configuration questions that Monika from Norton WiFi Privacy Support chat says we have to get the answers from our IPS. We have the NWP on my macbook pro, ASUS tablet and iPad and did not have this issue and the VPN works well! Please help! Thank you!
As you have it on your iPad, it should install and configure the same way on the iPhone. Maybe the difference is the fingerprint authentication on the phone. Try disabling the fingerprint feature to see if you can get through the setup.
This is obviously not a solution, but it can help diagnose whether the fingerprint feature is interfering with the app.
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