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Kudos0

VPN installation on Windows 10 PC

I recently purchased Norton Secure VPN (5 copies).  I installed one of the copies on my Dell laptop running Windows 10.  After installation using the ADMIN account,  I observed the VPN icon on the main screen and in the task bar in the lower right hand corner of the screen.   However, when I logged onto my local account on the PC,  the VPN icons did not appear on the screen.So, my question is, does VPN work on all accounts on the PC even though the installation was via the ADMIN account and the Icon appears only on the ADMIN screen?, or does VPN only work on the ADMIN account?

I called Technical Support several times and cannot get a consistent answer to this question.  One time, I was told that itshould work on all accounts once installed on the ADMIN account.  The next time I was told that it only works on the ADMIN account.So, which is it?  Seems like this is a pretty basic question to which there should be one answer.

This is very frustrating and quite unnerving, leading me to another question.  Can Norton provide a way for end users to test and determine if VPN is working properly?

Thanks

Replies

Kudos0

Re: VPN installation on Windows 10 PC

Norton Secure VPN, NSV, will work on all Windows account types.

Are you sure that NSV is not working? Have you checked that the System Tray icon for NSV is just not hidden?

You can check to see if it is running, open Task Manager and look for  two entries for Norton Secure VPN. If it is not running, you will only see the one entry for Norton Secure VPN Service.  The Norton Secure VPN (32 bit) entry indicates that the VPN is active.


Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: VPN installation on Windows 10 PC

peterweb,

Thanks for your reply.  I checked Task Manager on my ADMIN account and "Norton Secure VPN (32 bit)"

did indeed appear there; however, when I checked Task Manager on my personal account, "Norton Secure VPN (32bit)" DID NOT!!!

So, if I understand your previous comment, Secure VPN should be running on all accounts on my PC once it is installed on the ADMIN account.  Any idea how I can make that happen?

thanks,

frank0123

Kudos0

Re: VPN installation on Windows 10 PC

I had this happen when I first installed the Norton VPN. 

Log into your standard Windows account. Then open Windows Explorer and navigate to   C:\Program Files (x86)\Norton Secure VPN\client\Norton Secure VPN.exe    Double click on that and the Norton Secure VPN will open. Then click on the icon in the System Tray and click on the Settings gear icon. Then check the Launch at Startup and Automatically Connect settings are enabled.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: VPN installation on Windows 10 PC

Thanks again for your reply....we're getting there.

Per your suggestion, I was able to get VPN working in my personal account.

However, when I logged off of the account and then logged right back on (all without powering down or restarting the computer)

the Secure VPN icon did not appear in System Tray.???

So do I have to go thru the above steps every time I log onto my personal account?  Or, is there some way to get VPN to automatically start whenever I log onto the personal account??  (As it appears to do on the ADMIN account)

Thanks

Kudos0

Re: VPN installation on Windows 10 PC

After starting the VPN, did you check the settings for Launch at Startup and Auto Connect while still in the standard user account? Those settings do not carry over between Windows user accounts.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: VPN installation on Windows 10 PC

Yes, when I followed the steps you outlined above while in my personal account, I clicked on the VPN icon in the System Tray.

I then clicked on the Settings gear icon and both Launch at Startup and Auto Connect were checked.  Still, every time I log off of the personal account and log back on, the VPN icon no longer appears.  I also checked Task Manager and Norton Secure VPN (32 bit) is also no longer there.

Any other ideas?

Thanks

Kudos0

Re: VPN installation on Windows 10 PC

What version of Norton Secure VPN do you have? I have 1.7.0.325 and have tested both just logging off from my standard user account and restarting the computer. Both ways I still get the VPN to load and start automatically.

One other thing that caught my eye from your first post. Are you using local logins for Windows or Microsoft Account logins?

Try uninstalling Norton VPN, restart your computer, then reinstall and test again.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: VPN installation on Windows 10 PC

Yes, I have the same version you do.

It appears my ADMIN account is a "local account" and my standard user account is a " Microsoft account"

I found this by going to System-Home-Accounts

Frankly, I do not know what the difference is or what they should be.

Kudos1 Stats

Re: VPN installation on Windows 10 PC

Frankly, I do not know what the difference is or what they should be.

I do not fully understand the differences either. It is possible that the MS accounts profile information may be stored differently, and Norton is looking for the standard, local, user account information. Here is some reading from answers.microsoft community.   https://answers.microsoft.com/en-us/windows/forum/all/windows-10-microso...

If you find no benefit to your standard user account having a Microsoft sign in, try changing the account to a local account. Here is some information from How-To Geeks on how to change the account type.   https://www.howtogeek.com/230543/how-to-revert-your-windows-10-account-t...

If you change your standard user back, I would suggest uninstalling Norton VPN again, restarting the computer, then try installing Norton VPN from the standard/local user account.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: VPN installation on Windows 10 PC

Well, I don't know what happened since my last communication, but VPN is now loading in my Microsoft (personal account) as well as in the ADMIN account.  Very strange since I didn't make any changes.  Thanks very much for your help.

Kudos0

Re: VPN installation on Windows 10 PC

You are welcome.

Computers!!!  You gotta love them.  Who knows what goes on some times. It could have just been a couple of more system restarts that sorted things out.

We are here if you need us again.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: VPN installation on Windows 10 PC

Well, I guess  do need help yet again!

After finally getting VPN running on all accounts, it did work for a few days.   Then I was unable to get Microsoft Outlook to work if VPN was enabled.  Microsoft Outlook would receive my incoming email but would not allow replies or new email to be sent until I disabled VPN.

Also VPN worked for several days while I was working on the net.  Today, while trying to get on the net, all of my browsers just sat there and timed out.  Sure enough, if I disabled VPN, then I was able to get onto the net.  What the H is wrong with this product?

It should not take this much effort to get this thing working....very, very frustrating!

Kudos0

Re: VPN installation on Windows 10 PC

Do you let your computer go to sleep or hibernate? I have seen issues with the VPN after a couple of days of just allowing my computer to sleep. A system restart usually sorts that out.

The email issue could also depend on what email provider you are using. Some do not play well with VPNs, because they think someone else has your login info. Do you get any error messages when you cannot send email?

Things happen. Export/Backup your Norton Password Manager data.

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