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Kudos0

VPN never connects after update, etc.

Posted: 13-Jul-2021 | 3:57PM · 2 Replies ·

Ever since the recent update with option to start VPN automatically upon startup, the VPN HAS NOT WORKED AT ALL.  It will NEVER CONNECT manually  either.  This along with other major issues with a "security" product, are unbelievable, in high tech market.  Especially since there IS NO CUSTOMER ISSUE LOG where problems can be documented, tracked, & responded to.  Does Quality Assurance no longer exist?  I've repeatedly tried selecting the option to get a call from Norton or even to text with "support", but NEITHER OPTION DID ANYTHING!  We've been long-time customer despite so many issues. HOW DOES A CUSTOMER ACTUALLY GET TECHNICAL SUPPORT?  Sorry for the rant, but even the Norton LifeLock portion has major issues. . 

Replies

Kudos0

Re: VPN never connects after update, etc.

Posted: 13-Jul-2021 | 4:05PM · Edited: 13-Jul-2021 | 4:08PM · Permalink

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Kudos0

Re: VPN never connects after update, etc.

Posted: 13-Jul-2021 | 4:09PM · Permalink

Message: "Connection Error: Secure VPN has experienced a connection failure. Please try again later."

This problem can occur if Norton Secure VPN fails to establish a connection to the VPN server. Make sure that your device is connected to the Internet.

To fix this problem, uninstall and reinstall the WAN Miniport drivers and reset the network adapter settings. If the problem persists, uninstall and reinstall Norton.

Uninstall and reinstall WAN Miniport drivers
[...]
Reset network adapter and TCP/IP stack
[...]
Check the root certificates for Secure VPN
[...]

If the problem persists, uninstall and reinstall Norton Secure VPN. For more instructions, read Uninstall and reinstall Norton Secure VPN.

Need more help?

  • Error: (9012, 13801) "An error is preventing the VPN from connecting. Reference error ID 13801"
  • Error: (9012, 87) "An error is preventing the VPN from connecting. Reference error ID 87"
  • Error: (9012, 809) "An error is preventing the VPN from connecting. Reference error ID 809"
  • Error: (9012, 13819) "An error is preventing the VPN from connecting. Reference error ID 13819"

https://support.norton.com/sp/en/us/home/current/solutions/v135213476 - 07/07/2021

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