Solved.
Kudos0

VPN in Norton 360 won't connect

Posted: 24-Jun-2021 | 9:55PM · 3 Replies ·

Hi

I have Norton 360 version 22.21.5.44 (expires in 10 days if that matters, have new key to reup) Windows 10 pro, os build 19041.1052

VPN won't connect, Getting a message box "Connection Error Secure VPN has experienced connection failure. Please try again later." I tried doing everything on this page: 

https://support.norton.com/sp/en/us/home/current/solutions/v135213476   page title: Message: "Connection Error: Secure VPN has experienced a connection failure. Please try again later."

Did everything on that page including uninstalling and reinstalling Nortons 360

Still getting same error.

Worked fine yesterday.

Any suggestions would be greatly appreciated!!

Labels: Norton 360, Norton Secure VPN, Windows 10

Replies

Accepted Solution
Kudos1 Stats

Re: VPN in Norton 360 won't connect

Posted: 24-Jun-2021 | 10:19PM · Edited: 24-Jun-2021 | 10:20PM · Permalink

Maybe, try #4, #6, #7 

https://windowsreport.com/norton-vpn-stopped-working/

Kudos0

Re: VPN in Norton 360 won't connect

Posted: 24-Jun-2021 | 10:43PM · Permalink

Hey bjm_ Thanks!!

#4 worked only the text said "Internet Protocol Version 6 (TCP/IPv6)" which wouldn't accept the recommended #'s. The pic of the dialog box was Internet Protocol Version 4 (TCP/IPv4) - tried that one and it worked.

Thanks again

Kudos0

Re: VPN in Norton 360 won't connect

Posted: 25-Jun-2021 | 7:51AM · Edited: 25-Jun-2021 | 7:57AM · Permalink

AZSobo:

Hey bjm_ Thanks!!

#4 worked only the text said "Internet Protocol Version 6 (TCP/IPv6)" which wouldn't accept the recommended #'s. The pic of the dialog box was Internet Protocol Version 4 (TCP/IPv4) - tried that one and it worked.

Thanks again

Yes, IPv4.  Sorry. 
Happy to read #4 worked.  
Thanks 

Publicly available and free DNS servers
https://www.lifewire.com/free-and-public-dns-servers-2626062 - June 01, 2021

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