Solved.
Kudos0

VPN not accessing some web pages

I have Norton 360 Deluxe on Windows 10.  VPN is on with auto connect but no other settings. I can successfully go to the main JC Penney website. https://www.jcpenney.com/  But when I click to go to my orders, I get the below error.  If signed on to JC Penney, the link is https://www.jcpenney.com/orders  If I do not sign on, the link is https://www.jcpenney.com/orders/trackorders

This happens in either Edge or FireFox browsers.  When the VPN is off there is no error.  All software is up-to-date.

How do I access all pages with the VPN on?

Access Denied

You don't have permission to access "http://www.jcpenney.com/orders" on this server.

Reference #18.8c6adc17.1673285875.1351f4db

Accepted Solution
Kudos0

Re: VPN not accessing some web pages

The problem is not happening today for the mentioned website.  No changes made, not sure why.  

Replies

Kudos0

Re: VPN not accessing some web pages

Maybe, 'jcpenny.com' want to know your true location to provide localized content. 


Please review:  Why Do Some Websites Block VPNs?


Websites often block VPN access for legal or copyright reasons.  There is nothing a VPN provider can do to get around these blocks.  Contact the individual web sites to see if they block VPN access.  Many sites do this for legal/copyright reasons.  A VPN service does not block access to any sites.  There is no white/black lists for sites.  Web sites have the right to protect their content.  And sometimes there are legal reasons for blocking access to users from a different geographic location. (credit peterweb)

Kudos0

Re: VPN not accessing some web pages

bjm - Thank you for your info.  I did click to allow location, so that should not be a problem.  

Kudos0

Re: VPN not accessing some web pages

Okay...Sorry.  I do not have a jcpenny account to test.  Maybe, Sign In has something to do with your issue.  Maybe, 'jcpenny.com' needs your true location to verify your Sign In credentials. 

  • Why hide your true location on a trusted site? 
  • Why mask your identity on a trusted site? 

R U signing in from a public WiFi hotspot?  

Edit: as test: VPN On
I created a 'jcpenny.com' account.  I do not have order to track.  I did not set Auto Connect. 

Kudos0

Re: VPN not accessing some web pages

Maybe, try Ad Tracker Blocking Off

Accepted Solution
Kudos0

Re: VPN not accessing some web pages

The problem is not happening today for the mentioned website.  No changes made, not sure why.