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Kudos0

VPN Showing Incorrect Location

Like others, I have had a speed issue with Norton VPN and some websites that I visit don't open.

I have had location issues as, despite VPN showing me as located in the UK, I get messages from Sites telling me that they don't serve the Czech Republic! Now I have a further problem, I live in Gloucester, ENGLAND, but I am showing as being in Gloucester, CANADA! (See attached image)

I have reinstalled VPN but the issues are still the same. Does anyone else have this problem and a solution please? 

Labels: Windows 10

Replies

Kudos1 Stats

Re: VPN Showing Incorrect Location

I have escalated your issue. This is all back end stuff that we cannot help with.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: VPN Showing Incorrect Location

Thank you Peter.

Kudos0

Re: VPN Showing Incorrect Location

Hi @SRWD,

Thanks for reporting in Norton Community Forums. 

! Now I have a further problem, I live in Gloucester, ENGLAND, but I am showing as being in Gloucester, CANADA! (See attached image)

From the first screenshot, the IP address is from UK location. So, are you referring to the Map shown as Canada?

despite VPN showing me as located in the UK, I get messages from Sites telling me that they don't serve the Czech Republic!

From the second screenshot, Can you please provide website url? Also, can you please check whatismyipaddress.com when the  connected to Norton Secure VPN and see if it is reflecting the same region?

Sunil_GA | Norton Forums Administrator | Symantec Corporation

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