• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

VPN turn off automatically. You think your on the VPN then when you check it, it has turned itself off?

I have been trying to use Norton's VPN, but out of the blue it shuts itself off without any notification. I cannot rely on it.

Win 10 Pro ver. 1903

Norton 360 ver. 22.20.1.69

Replies

Kudos0

Re: VPN turn off automatically. You think your on the VPN then when you check it, it has turned itself off?

My Norton disconnects me from the internet when the computer goes to sleep, or I shut it down.

Unreliable.

Kudos0

Re: VPN turn off automatically. You think your on the VPN then when you check it, it has turned itself off?

All: Are you both using the "stand alone version" of the VPN or the VPN bundled into N360? Watterscr, if your computer sleeps, hibernates or is shut down it is NORMAL behavior. No VPN will remain active when there isn't an active internet connection. The standalone version WILL start with Windows boot, the N360 VPN will not by design.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.657 / N360 Deluxe 22.20.1.69/ Norton Core v.288 on Android 2.22 / Opera GX
Kudos0

Re: VPN turn off automatically. You think your on the VPN then when you check it, it has turned itself off?

This is I am sure true for Norton 360, but I also have ExpressVPN and it does not stop when the PC sleeps. I can wake up in the morning and it is still connected. It could be that it connects when it comes out of sleep, but is a good feature. If it loses connection it will stop the connection to the machine with a notification so I know that it has stopped.

I would think that Norton would do the same.

Kudos0

Re: VPN turn off automatically. You think your on the VPN then when you check it, it has turned itself off?

SoulAsylum - thank you for your response. The internet disconnect on shutdown or sleep mode makes sense. I am using the VPN bundled with N360 on a PC/Win10 OS. However, if the N360 VPN is active when I shut down, my PC does not connect to the internet on startup. I must reboot after startup to connect to the internet. Annoying but I can live with this work-around.