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Kudos0

VPN Will Not Stay Connected

2nd or third post on same issue using last version and now the latest version.

All the previously "attachments" in my other posts are the same.

VPN disconnects on its own.

Labels: Connection

Replies

Kudos0

Re: VPN Will Not Stay Connected

Downloaded and re-installed, Removed old version...VPN drops....

Kudos0

Re: VPN Will Not Stay Connected

Hello danpbphoto. I believe the answer to your lingering question MAY be one of the posts from your previous threads. In this thread you stated:

If I leave my computer on overnight and Norton VPN is "ON" when I leave or Log Off..When I return the Norton Icon is checked yet VPN has turned off

https://community.norton.com/en/forums/how-do-i-keep-my-vpn-turned

Locking the desktop with Ctrl+L shouldn't cause the VPN to drop unless there is a way it can detect inactivity from the device and close your established connection to free up access to that server for others who are active. Conversely, if you "LOG-OFF" Windows there isn't a user signed into the machine. Once again, Norton may be detecting no activity on the machine thereby dropping the connection. I'm reaching out to a contact at Norton for a definitive answer to a couple of questions on your behalf as well.

SA

MS Certified Professional / Windows 11 x 64 build 22000.759 - Windows 10 Pro x 64 version 21H2 / build 19044.1889 / Norton Security Ultra - Norton 360 Deluxe ver. 22.22.7.12 / Opera GX LVL4 (core: 89.0.4447.64) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: VPN Will Not Stay Connected

On Windows machines, the VPN connection may be disconnected when there is an issue with the VPN server. This includes server maintenance or data center issues. The client should automatically reconnect in these situations.

(Not applicable in your case, but with macOS/iOS clients the VPN connections can be shutdown when the device wants to sleep, go into low-power mode, etc. but the device will automatically reconnect when network traffic is next initiated by the device)

A few other things to consider:

  • Some VPN protocols (we use IPsec on Windows) will often ping clients to see if they are still active, if they don't hear back from the clients they can tear down the connections. Similarly, VPN clients will periodically ping the server to see if it is still there.
  • Misconfigured or aggressive NAT gateways and firewalls can close ports and cause these keep-alive (aka "dead-peer" detection) packets to be dropped, causing the client or server to think the other side isn't there anymore
  • Heavy server load or network congestion can cause VPN packets to be dropped as well - this should be rare but it is possible.

re: disconnections during server maintenance, we perform upgrades and patching somewhat regularly (at least once a week). It is a necessity as addressing security vulnerabilities is an important part of running a VPN network.

Do you find that this disconnection happens every night or once a week? Or perhaps if you walk away for lunch and return you find it disconnected?

Kudos0

Re: VPN Will Not Stay Connected

Not same issue.. This is while I am still working on line...anyday, everyday...

Even had Tier2 support uninstall and reinstall to latest version.

File Attachment: 
Kudos0

Re: VPN Will Not Stay Connected

@danpbphoto Could you share your support PIN identifier (in the Norton Secure VPN app About screen) with me privately?

Kudos0

Re: VPN Will Not Stay Connected

The assumption is that you are on the "standalone" version of Norton VPN correct? Here is the screenshot from the pdf file you poste. Here is how to post a screenshot directly into your forums posts.

https://community.norton.com/en/forums/how-post-image-forums-0

SA

MS Certified Professional / Windows 11 x 64 build 22000.759 - Windows 10 Pro x 64 version 21H2 / build 19044.1889 / Norton Security Ultra - Norton 360 Deluxe ver. 22.22.7.12 / Opera GX LVL4 (core: 89.0.4447.64) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: VPN Will Not Stay Connected

Please read ENTIRE problem. EVERYDAY, ALLDAY.......NO nights..

Kudos0

Re: VPN Will Not Stay Connected

Screenshot was a jpeg file...when uploading Norton error message said only text or pdf file allowed. So I did what Norton asked.

Now Norton just Uninstalled and Installed the older version and the latest version. Standalone? Please define.

Kudos0

Re: VPN Will Not Stay Connected

I assume I just click on your name for a PM???

Kudos1 Stats

Re: VPN Will Not Stay Connected

I assume I just click on your name for a PM???

Correct. Then click on Send this user a private message.

Standalone? Please define.

Are you using the VPN feature in your NOrton 360 product. Or did you install the separate app Norton Secure VPN? Solutions for each may be different.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: VPN Will Not Stay Connected

The initial screenshot from pdf doesn't indicate a standalone VPN as the only Norton icon present is Norton 360. Again, the procedure for adding screenshots is in this post. Do not use the "attachments" area at the bottom of the reply to post section. That section is reserved for logs, etc. when requested. 

https://community.norton.com/en/forums/how-post-image-forums-0

SA

MS Certified Professional / Windows 11 x 64 build 22000.759 - Windows 10 Pro x 64 version 21H2 / build 19044.1889 / Norton Security Ultra - Norton 360 Deluxe ver. 22.22.7.12 / Opera GX LVL4 (core: 89.0.4447.64) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: VPN Will Not Stay Connected

If your VPN disconnects frequently and you can’t fix it, switch to a VPN that protects your IP even when you’re changing VPN servers, like Private Internet Access.