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Kudos0

VPN worked for 1 week then stopped on all devices

Posted: 10-Jun-2021 | 8:29AM · 1 Reply ·

I finally tried VPN on 1 of my 5 devices/computers, it worked for about 1 week, then it stopped working, said connection lost even though my computer wifi says the computer is still connected to the internet. Turning off VPN does not restore using the internet, I have to reboot to get it back leaving VPN turned off. So I tried using VPN on another of my computers and that worked for 2 days then the same thing happened to it, and my 3 other computers' VPN will not work at all. Turning off VPN does not restore the computers' connection, I have to restart them to get internet connection going again without turning VPN on. There are no solutions in this forum that work for me nor anybody else. My 'gut' tells me this VPN not working is deliberate. Really really sucks the VPN 360 is useless. Jeepers, I'm in Canada ! but it's like living in China or North Korea. Big Brother is everywhere.

Replies

Kudos0

Re: VPN worked for 1 week then stopped on all devices

Posted: 15-Jun-2021 | 7:06PM · Permalink

FWIW ~

Please review: 

Message: "Connection Error: Secure VPN has experienced a connection failure. Please try again later."
This problem can occur if Norton Secure VPN fails to establish a connection to the VPN server. Make sure that your device is connected to the Internet.

To fix this problem, uninstall and reinstall the WAN Miniport drivers and reset the network adapter settings. If the problem persists, uninstall and reinstall Norton.
[...]
What if this didn't work?
[...]

Need more help?

  • Error: (9012, 13801) "An error is preventing the VPN from connecting. Reference error ID 13801"
  • Error: (9012, 87) "An error is preventing the VPN from connecting. Reference error ID 87"
  • Error: (9012, 809) "An error is preventing the VPN from connecting. Reference error ID 809"
  • Error: (9012, 13819) "An error is preventing the VPN from connecting. Reference error ID 13819"

https://support.norton.com/sp/en/us/home/current/solutions/v135213476

Fix problem with Norton Secure VPN screen if it stays at "Connecting"
This problem can occur if Norton Secure VPN fails to establish a connection to the VPN server. Make sure that your device is connected to the Internet.

If the problem persists, select one of the following depending on your product and operating system:

  • I have Secure VPN installed with Norton 360 on Mac
  • I have Norton Secure VPN on Windows
  • I have Norton Secure VPN on Mac

Need more help?

  • Fix problem opening Norton Secure VPN
  • Learn why media streaming services or apps do not work when connected to Norton Secure VPN

https://support.norton.com/sp/en/us/home/current/solutions/v124879257

FIX: Norton Secure VPN stopped working (7 solutions)
[...]
4 Change your DNS settings 
6 Reinstall the WAN Miniport drivers
[...]
....helped my "Connection Error"

https://windowsreport.com/norton-vpn-stopped-working/(link is external)

Please review: 

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