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Kudos0

VproConsole exits with "Norton Ghost VProConsole has stopped working" can only Close program

I receive the error in a window  "Norton Ghost VProConsole has stopped working" every time I exit a session.

Everything seems to work okay.  I haven't attemped a restore w/SRD.

Was able to perform an independent disk (C:) backup to am external disk.

I am using Nortin Ghost version 15.0.1.36526

I also have Norton Security Suite version 21.2.0.38 obtained from Comcast.

I disabled it when I uninstalled and re-installed this Ghost software. No difference in its behaviour.

My system is a Gateway FX6800-01e w/12GB RAM runnig Windows 7 Home Premium w/SP1

C: drive is a Seagate ST31000528AS (1TB)

 

Here are the details attached to the error window;

Problem signature:

Problem Event Name: BEX

Application Name: VProConsole.exe

Application Version: 15.0.1.36526

Application Timestamp: 4b8e6cf9

Fault Module Name: atioglxx.dll_unloaded

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 4a4ce579

Exception Offset: 09320910

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I also attached a file from "C:\ProgramData\Symantec\Norton Ghost\Logs"  that was most recently updated from the last time I used the VProConsole.

Can anyone tell me why it is doing this and how I can get it to stop alerting me after every exit?

Thanks!

-Geoff

 

File Attachment: 

Replies

Accepted Solution
Kudos3 Stats

Re: VproConsole exits with "Norton Ghost VProConsole has stopped working" can only Close program

Try updating your graphic driver.

The faulting module is atioglxx.dll, thats part of your ATI video driver for openGL.

Dave

Kudos0

Re: VproConsole exits with "Norton Ghost VProConsole has stopped working" can only Close program

DaveH;

That did it!!! Fantastic! You truly earned your title. 

Here are some details on what occurred in solving this based upon your suggestion.

The ATI Radeon HD 4850 was using driver 8.632.0.0  (now at version 8.970.100.1100)

I also didn't have the Catalyst software installed (since I rebuilt this system from Vista to Win7 after my hard drive had crashed.

I downloaded both the most recent (AMD Catalyst Package - revision 14.4) which I was unable to fully install without errors.

So I opted for the legacy display driver package for this specific graphics hardware (revision 13.9).  It installed without a hitch, and this solved my problem immediately!  I didn't even need to reboot! 

Again, nice catch! Thanks so much for all your help!

-Geoff

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