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Kudos0

W32.Ackantta@mm Virus

Does anyone know how to get rid of the W32.Ackantta@mm virus?  It was quarantined, but didn't show up in the list of quarantined files for me to delete it. I know it is still there because my Microsoft Office programs no longer work.  Any help would be very much appreciated!

Replies

Kudos0

Re: W32.Ackantta@mm Virus

Does anyone know how to get rid of the W32.Ackantta@mm virus?  It was quarantined, but didn't show up in the list of quarantined files for me to delete it. I know it is still there because my Microsoft Office programs no longer work.  Any help would be very much appreciated!

Kudos0

Re: W32.Ackantta@mm Virus

Run your system Norton power eraser.
Also this article maybe help to you
http://www.symantec.com/security_response/writeup.jsp?docid=2010-112502-5223-99
Kudos0

Re: W32.Ackantta@mm Virus

Thank you!  But I don't believe Eraser is available for a Mac yet!

Kudos0

Re: W32.Ackantta@mm Virus

From my understanding, this worm should not affect Macs, but I don't want to rule that out completely.  Is this different from the one that was accidentally restored?  That would explain why it isn't in quarantine.   Note that files in quarantine have already been removed from the file system, so they are no longer active while in quarantine (of course Restore undoes the quarantining).

Do you see anything in quarantine?

Kudos0

Re: W32.Ackantta@mm Virus

Your link makes it clear that this a windows only virus. Re-scan your HD and any attached drives and delete it if it shows up. You need to look for more mundane reasons for your MS Office issues.

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