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Kudos0

Waiting for GPU to become Idle

my norton mining is stuck on Waiting for GPU to become Idle i have restarted pc and still nothing.

im on windows 11 and no idea how to fix.

please advise suggestions

Labels: Mining

Replies

Kudos0

Re: Waiting for GPU to become Idle

Hello. Check your system power plan, nominal should be "balanced" for both Windows 10 / 11. What is the GPU you are using and are you using the OEM monitoring suite that comes with the card? If so disable it and reboot to see if things return to normal and the card goes to idle state.

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Waiting for GPU to become Idle

im using a rtx 3080 non LHR and yes im on balanced power plan. this is a desktop as well if it matters.  i dont use gpu monitoring software.

i have uninstalled and reinstalled and now the crypto miner is disappeared and i don't see a way to enable it again.

Kudos0

Re: Waiting for GPU to become Idle

Thanks for the post-back and info. Run live updates for your product and reboot as each ones installs whether prompted for that or not. Get all updates available. I would then allow the computer to remain online as much as possible for the Crypto to reappear since Norton will recheck for the GPU again. At times that can be a short wait or others a long wait. Some other discussions about these cards stuck in high clock states can be viewed here. I'm not sure that will help, in the Nvidia forums drivers appear to be the common issue.

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Waiting for GPU to become Idle

Also what does your security history say with respect to GPU check?

Kudos0

Re: Waiting for GPU to become Idle

thanks guys, appreciate your trying to help.

I've left it on for days now and its not coming up. there's also nothing in the security history that mentions the gpu that i can see.

Kudos0

Re: Waiting for GPU to become Idle

in the history list there should be a check for GPU, it happens on reboot

Kudos0

Re: Waiting for GPU to become Idle

i honestly don't see a mention of the GPU.

I've uploaded the history for you if you wanted to check

File Attachment: 
Kudos0

Re: Waiting for GPU to become Idle

The file you uploaded is an MCF file loaded with ANSCI , opening it in Notepad produced nothing I could read legibly. Norton Crypto checks for a valid GPU will be shown in your history as shown below. Screenshots are easily taken using the snip&sketch tool in Windows, they can then be added into your post here following this guide:

https://community.norton.com/en/forums/how-post-image-forums-0

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Waiting for GPU to become Idle

my security history is exactly the same like the picture you posted.

Kudos0

Re: Waiting for GPU to become Idle

Thanks for the post back. Something must be amiss with your Norton installation, my reasoning is, doing a clean install of N360 on a clean install of Windows 11 on my newest laptop, I saw the GPU check that same day. I have a screenshot of it and will post if needed next time I have the laptop up. 

My suggestion is to do a "removal only" scenario with the Norton Removal Tool. The link is below. When you get to step # 5 follow the instructions for using the "Advanced Options" to perform a removal only. When removal has completed reboot the computer. The tool MAY prompt you to reinstall after the restart. DO NOT. Log into your Norton account and download your product directly from there. When it has installed, MANUALLY run live updates. You will get more than one large product updates, make sure you reboot as each one is installed whether you are prompted to do so or not. Get all the updates available then restart a final time. 

Allow the computer to remain online, the Crypto GPU check should appear very soon. Please let us know your results so we may follow-up.

Windows : https://support.norton.com/sp/en/us/home/current/solutions/v15972972

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Waiting for GPU to become Idle

Could you share the version of your Norton 360, and where you purchased from?

Kudos0

Re: Waiting for GPU to become Idle

hey. this is where i bought it from. my subscription is going to expire soon so i ended up buying another one.

it seems to have started having an issue since i changed the key over to the new one.

https://www.noelleeming.co.nz/p/norton-360-premium-100gb-1-user-5-device...

Kudos0

Re: Waiting for GPU to become Idle

You can find the product version as it has updated following this guide from a post by Guru bjm_: *Credit bjm_

https://community.norton.com/en/comment/8511854#comment-8511854

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Waiting for GPU to become Idle

Version 22.22.4.11

Kudos0

Re: Waiting for GPU to become Idle

This all checks out correctly. I was wondering if this was not a retail purchase but one from one of our partners.

Could you send me a private message with your email account used for Norton and we can work on getting more details.

Kudos0

Re: Waiting for GPU to become Idle

ive sent you a pm

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