was in a chat with Norton and got disconnected

Maybe, try Chat again sans VPN and reference chat session number.  
Member Services and Support

For Norton technical issues please include details for faster assistance from our forum Gurus and contributors:

• Norton product name and version
• Operating system
• Norton error message / error code / screen shot
• Steps to reproduce issue

Note: DO NOT POST any personal information(email/order details/account ID/Product key/Full name/ address..etc) in public forums posts/comments or share with other forum customers. 

Please review: 

Message: "Connection Error: Secure VPN has experienced a connection failure. Please try again later."
This problem can occur if Norton Secure VPN fails to establish a connection to the VPN server. Make sure that your device is connected to the Internet.

To fix this problem, uninstall and reinstall the WAN Miniport drivers and reset the network adapter settings. If the problem persists, uninstall and reinstall Norton.
[...]
What if this didn't work?
[...]

Need more help?

• Error: (9012, 13801) "An error is preventing the VPN from connecting. Reference error ID 13801"
• Error: (9012, 87) "An error is preventing the VPN from connecting. Reference error ID 87"
• Error: (9012, 809) "An error is preventing the VPN from connecting. Reference error ID 809"
• Error: (9012, 13819) "An error is preventing the VPN from connecting. Reference error ID 13819"

https://support.norton.com/sp/en/us/home/current/solutions/v135213476

Fix problem with Norton Secure VPN screen if it stays at "Connecting"
This problem can occur if Norton Secure VPN fails to establish a connection to the VPN server. Make sure that your device is connected to the Internet.

If the problem persists, select one of the following depending on your product and operating system:

• I have Secure VPN installed with Norton 360 on Mac
• I have Norton Secure VPN on Windows
• I have Norton Secure VPN on Mac

Need more help?

• Fix problem opening Norton Secure VPN
• Learn why media streaming services or apps do not work when connected to Norton Secure VPN

https://support.norton.com/sp/en/us/home/current/solutions/v124879257

FIX: Norton Secure VPN stopped working (7 solutions)
[...]
4 Change your DNS settings 
6 Reinstall the WAN Miniport drivers
[...]
....helped my "Connection Error"

https://windowsreport.com/norton-vpn-stopped-working/

Please review: 

• https://community.norton.com/en/forums/vpn-within-360-suite-not-connecting
• https://community.norton.com/en/forums/vpn-doesnt-connect-or-stay-and-interrupt-my-wifi-connection
• https://community.norton.com/en/forums/360-vpn-will-not-connect-norton-log-says-it-did