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After the second Norton Support case being created for the same issue - that being unable to access the Vault password screen, the support Tech disabled my WD Security and advised I not use it as it conflicts with Norton. Having done some browsing, I can find a thread back several years but nothing current. Is Western Digital Security incompatible with Norton Internet Security? At this point I would have to answer with a qualified yes. It had been working without issue previously. Something must have changed. WD wants to install an update, but the details made me think it was irrelevant to my system so I choose not to update the software. Perhaps I should have? Who knows - and that is not a rhetorical question.