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Kudos0

Web blocking doesn't work at all

I'm running Windows XP Home SP2 on a Gateway 2000 laptop with Safety Minder v1.0.3.18 running and enabled.  I can login as a computer account that is associated with my daughter's profile in Onlinefamily but no sites are blocked and I receive no notifications that any web or search activity has taken place.  I can visit sites that should be blocked, and search for items in Google that are associated with the blocked sites (such as porn, gambling, drugs, etc.)  The only activity reporting that is currently working is for Time.  In the Onlinefamily console I check Settings -> Web and the option 'Block the site' is selected under 'supervise Web activity', and 'Web Supervision' is turned on.  I have selected 19 Site Categories, and even entered specific websites and still nothing is blocked.

Norton 360 v3.0.0.135 is also installed but the Parental Control add-on for 360 is not installed.  In 360 Settings under Quick Controls, all options are selected EXCEPT Silent Mode.

Thanks for your help!

ETP

Replies

Kudos0

Re: Web blocking doesn't work at all

I'm running Windows XP Home SP2 on a Gateway 2000 laptop with Safety Minder v1.0.3.18 running and enabled.  I can login as a computer account that is associated with my daughter's profile in Onlinefamily but no sites are blocked and I receive no notifications that any web or search activity has taken place.  I can visit sites that should be blocked, and search for items in Google that are associated with the blocked sites (such as porn, gambling, drugs, etc.)  The only activity reporting that is currently working is for Time.  In the Onlinefamily console I check Settings -> Web and the option 'Block the site' is selected under 'supervise Web activity', and 'Web Supervision' is turned on.  I have selected 19 Site Categories, and even entered specific websites and still nothing is blocked.

Norton 360 v3.0.0.135 is also installed but the Parental Control add-on for 360 is not installed.  In 360 Settings under Quick Controls, all options are selected EXCEPT Silent Mode.

Thanks for your help!

ETP

Kudos0

Re: Web blocking doesn't work at all

Hi etpierce,

 

Please make sure  your daughter's profile is protected when go to Settings -> click your daughter’s icon ->click Profile GO 

What country are you in?

Do you have other parental control products installed?

 

Thanks,

Katie  

Thanks Katie
Kudos0

Re: Web blocking doesn't work at all

Hi, KatieQ,

When I go to Profiles->Go, I see the two computers that have Safety Minder installed.  One of them has my daughter's account and shows that she 'is protected' in green with a check mark.  The other computer has no account for her and displays the appropriate message.  I have assigned her profile in the Safety Minder console to a new Windows account on the laptop, and it doesn't work properly for that account, either.

I am in the US, and do not have other Parental Controls installed on that machine.

I have tried FireFox 3.0.6 and IE 6.0.2900.2180, neither have any proxy configured.  The Norton Firewall from 360 is the only firewall configured. 

Kudos0

Re: Web blocking doesn't work at all

Hi etpierce,

So when you said no web sites were blocked in your original post, Did you login to the pc as your daughter, where she ‘is protected’ (“One of them has my daughter's account and shows that she 'is protected' in green with a check mark.”), or to the second pc where had no account for her? 

Thanks,

Katie  
Thanks Katie
Kudos0

Re: Web blocking doesn't work at all

I logged into my daughter's computer. 

Does anyone out there have ideas on how to make this product work?  Has anyone enountered this problem before?

Kudos0

Re: Web blocking doesn't work at all

Hi etpierce,

 

I have sent you a Private Message.  Please access this message by clicking on the  icon in the upper right hand corner of the page.

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: Web blocking doesn't work at all

Hi, KatieQ,

Thanks for the personal email and getting me in touch with the folks to fix the problem.  The support folks were great and everything is now working as it should.  This is wonderful!

Kudos0

Re: Web blocking doesn't work at all

Hi,

I am facing the same problem, can you share the solution with us, please?

Kudos0

Re: Web blocking doesn't work at all

Hi abbashh,

 

Could you uninstall and reinstall Norton Safety Minder to see if it helps?. Please let us know the results.

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: Web blocking doesn't work at all

Hi Katie,

i uninstalled it and install it again, but the problem still does not solved!!!!!!

Kudos0

Re: Web blocking doesn't work at all

Hi abbashh,

 

Please make sure  “Web supervision” is On and “Block the site” is selected under “How do you want to supervise Web activity?” 

Also,  your kid's profile should be indicated as protected in green when go to Settings -> click your kid’s icon ->click Profile GO  

What country are you in?  

Thanks,

Katie  

Thanks Katie
Kudos0

Re: Web blocking doesn't work at all

Hi Katie,

I did all what you said, but still no luck :(

BTW, I am in Saudi Arabia

Kudos0

Re: Web blocking doesn't work at all

Hi abbashh, 

You are in Saudi Arabia…..That explains why you are experiencing this issue.   Please read this thread for details.  

http://community.norton.com/norton/board/message?board.id=OnlineFamily&thread.id=681

Thanks,

Katie

Thanks Katie
Kudos0

Re: Web blocking doesn't work at all

Hi,

So this is the issue then????

Do you know when it will be solved??

Kudos0

Re: Web blocking doesn't work at all

abbashh,

As Jody indicated in the post that we are working on this issue now.  If you like, I will be more than happy to send you an email or a PM when we have an update on this issue.

Thanks,

Katie
Thanks Katie
Kudos0

Re: Web blocking doesn't work at all

I wonder if there is a time frame that I should be waiting before it works and logs offensive or off-limit types of sites.  I just started this this morning and then logged into the computer as my son, it had a little pop up from the task bar indicating that it was monitoring, and then I searched for porn and all sorts of alarming stuff and got there!  Then there was no indication, going into the computer into my account and checking on his activity.  It said no activity for 7 days, just like before I gave him some activity.  Also, I've got no email about it yet.

Windows XP media center using mozilla firefox.

I have to say I'm impressed with the responses by employees.  Pretty cool. 

Kudos0

Re: Web blocking doesn't work at all

Kathie,

You indicate that you did "searches" for porn. The product does not stop searching for porn specifically however it should have turned "safe search" on for each of the search sites you used. Once safe search is turned on, you should have not gotten any of the data you described.

Are you certain Safe Search is turned on in your settings?

Could you be more specific as to the OS (Windows xp, Windows Vista, Windows 7) you are using as well as the browser, (Internet Explorer, Firefox).

If you send us more details we may be able to give you more information.

Matt

Kudos0

Re: Web blocking doesn't work at all

Yes, safe search was turned on.  It is Windows XP running Firefox for a web browser.  More interesting than safe search not really working as I would have expected was that for days (until I gave up looking) it didn't register that the kids had been on the computer or internet at all.  I had set up the different user accounts for the computer in order to allow it to search.  Just checked and my children, according to Norton, have no activity for all time.  This is not true of them. Thanks in advance for any help you can give.
Kudos0

Re: Web blocking doesn't work at all

Please check this link for updates on this issue at http://community.norton.com/norton/board/message?board.id=OnlineFamily&message.id=705#M705

Thanks,

Katie

Thanks Katie
Kudos0

Re: Web blocking doesn't work at all

I am in Canada.  I downloaded the Norton Safety Minder on my son's laptop and set it up so that he would not be able to access porn sites. However, it does not seem to prevent him (I got msg from safety minder saying safety minder is disabled and showing - when I checked it was enabled, but he can access the porn sites).

What can I do to solve this problem?

Kudos0

Re: Web blocking doesn't work at all

Hi Ribeiro,

 

Could you check your son's profile under Settings -> Profile (GO) is protected as shown in the screen snap?  Also, make sure your son doesn't have the Administrator rights on the PC that is being monitored.

 

Thanks Katie
Kudos0

Re: Web blocking doesn't work at all

My blocking function is not working wither.  I followed the thread and made sure I had the appropriate check marks, safe search is "YES", and I am logged into the computer as the person I am trying to block sites from.  What else do I need to do to make this work?  I even went as far as putting a site url in the blocked sites, and it still will not block the site.  Please help!!  Already spent 3 hours on this today alone...

Traci

Kudos0

Re: Web blocking doesn't work at all

Hi tadolph,

What state are you in?  Could you uninstall/reinstall Norton safety Minder to see if it helps?  If not, please send me a private message or an email, and we can set up a remote desktop access session to work together on this. You can find my email address at 

http://community.norton.com/norton/profile?user.id=15038

Thanks,

Katie

Message Edited by KatieQ on 12-29-2009 03:27 PM
Thanks Katie
Kudos0

Re: Web blocking doesn't work at all

Katie,

Sent you a private message.  I'm available now.  I am in Colorado...

Thanks,

Traci

Kudos0

Re: Web blocking doesn't work at all

I'm having the same issue. Am in California, checked to see if my kid is protected, and double checked all the possible fixes on this thread to no avail. Is there a limit of how many kids I can watch? My other kid works fine, but this is a similar computer set up with the same XP config and it says protected with the PAW in the bottom right, and shows myspace being blocked under "House Rules" but I can go to it when I'm logged onto my kiddo no problem.  

Thanks

Kudos0

Re: Web blocking doesn't work at all

Hi ndwatts,

How many kids are using (how many windows accts do you have for the kids) this PC that is not blocking websites?  When you said "My other kids works fine", do they use this particular PC?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Web blocking doesn't work at all

2 kids work fine, but when I tried the 3rd on a different laptop it says that it is protected and the house rules are in effect, but I can access the blocked sites fine when signed in as them.  I set the computers up the same way, but I'm wondering if it's just a different version of firefox or explorer or windows update. Both are XP, and dell laptops but different models, but that shouldn't matter I don't think

Kudos0

Re: Web blocking doesn't work at all

Hi ndwatts,

I would be more than happy to setup a remote desktop access and work together with you on this.  You're welcome to send me a private message or an email for details.  You can find my email

address at http://community.norton.com/norton/profile?user.id=15038.

Thanks,

Katie

Thanks Katie

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